Meagan Blanchette
Summary
Senior Marketplace Operations Manager with expertise in enhancing customer retention and driving platform adoption through strategic initiatives. Proven track record in building customer-facing solutions like Kajabi University, fostering partner relationships, and improving user experiences. Passionate about empowering teams and creating collaborative environments for growth.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Sr. Marketplace Operations Manager (Remote)
Kajabi LLC
Newport Beach, CA
03.2023 - Current
- Led operations for the building and launching of two online marketplaces, resulting in increased platform adoption and customer satisfaction.
- Designed and executed communications strategies that clearly articulated marketplace changes and enhancements.
- Managed operations for two active marketplaces, ensuring seamless user experiences, and efficient workflow.
- Built strategic partnerships with top affiliates, fostering collaborative success and growth.
- Developed new strategies that improved marketplace operations and attracted new clients.
Lead Customer Trainer (Remote)
Kajabi LLC
Newport Beach, CA
11.2020 - 03.2023
- Led the development of Kajabi University, resulting in increased platform adoption.
- Developed and delivered live content to hundreds of customers, as well as evergreen courses for the company-wide university.
- Created engaging, high-impact training materials to support customer success and internal learning initiatives.
- Designed manuals, guides, and visual materials for development and training purposes.
- Monitored feedback, and used that feedback to enhance existing content and create new materials.
Community Manager
Kajabi LLC
Irvine, CA
12.2019 - 11.2020
- Managed an online community of over 14,000 members, fostering engagement, collaboration, and growth within their businesses, as well as on the platform.
- A partner to senior leaders, to ensure that the company was represented correctly in a wide variety of situations.
- Coached and supported to clients, driving user engagement.
- Demonstrated extensive knowledge of the platform and the businesses it serves, offering expert guidance.
Customer Success Manager
Kajabi, LLC
Irvine, CA
10.2018 - 12.2019
- Led customer onboarding and training to ensure successful product adoption.
- Implemented customer feedback loops to gather insights and improve products and services.
- Trained customers on product features and best practices, enhancing their overall experience.
- Utilized my deep understanding of the SaaS platform and coached customers on how they could use it for their unique business cases.
Marketing Logistics Manager
Uppercut Consulting
Providence, RI
06.2017 - 10.2018
- Coordinated travel and meetings around the country.
- Managed the owner's calendar, booked meetings, and optimized their time.
- Developed relationships with outside vendors to outsource materials needed for expo events and different meetings hosted by the company.
Education
Bachelors - Communications
University Of Rhode Island
Kingston, RI12.2016
Skills
- Instructional design
- Cross-functional collaboration
- Strategic partnerships
- Customer retention strategies
- Complex customer resolutions
- Performance monitoring
- Community management
- Customer journey mapping
- Marketplace analytics
- Content development
- Group facilitation
- Internal and external training
- Process improvements
- E-commerce
- Final Cut Pro, Post Production, and Editing Experience
Timeline
Sr. Marketplace Operations Manager (Remote)
Kajabi LLC
03.2023 - Current
Lead Customer Trainer (Remote)
Kajabi LLC
11.2020 - 03.2023
Community Manager
Kajabi LLC
12.2019 - 11.2020
Customer Success Manager
Kajabi, LLC
10.2018 - 12.2019
Marketing Logistics Manager
Uppercut Consulting
06.2017 - 10.2018
Bachelors - Communications
University Of Rhode Island
Certification
- Digital Marketing Strategies
Interests
- Dedicated to fostering a positive and inclusive workplace culture where every employee feels valued, seen, and supported.
- Committed to celebrating team successes and offering encouragement to those who need additional support.
- Passionate about empowering others and contributing to a collaborative and uplifting environment.
Past Initiatives
Kajabi University: This company wide initiative, allowed me to identify the needs of customers and create step by step trainings for them to access for free. These trainings ranged from 5 - 30 lessons per course and I created a total of 30 courses within 3 months. This initiative led to an increase adoption for all existing customers as well as for newly onboarded employees.
Current Volunteer Work
Video Content Manager: I volunteer at a local organization as a media manager, running quality assurance on video clips, editing for uniformity, and managing the content system that reaches over 2 million people and is translated into 15 languages.
References
References available upon request.
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