Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Involvement
Generic

MEAGAN DIEGELMAN

Houston,TX

Summary

  • Strong leader dedicated to developing authentic partnerships.
  • Recognized for innovation and account growth.
  • Keen ability to bring teams together to overcome adversity.

Overview

13
13
years of professional experience
6
6
Certificate

Work History

Principal Success Manager, Large Enterprise

Salesforce
04.2019 - 05.2023
  • Manage and grow a $50M+ book of business including HPE, Amazon, Google, Dell, and BP.
  • Build strategic relationships with customer executives aligning customer objectives with value driven initiatives.
  • Identify risks early, analyze information, and communicate timely solutions.
  • Recognized by EVP of Customer Success for to innovation of Success Programs meeting internal goals and increased customer value.
  • Complete Salesforce Accelerate leadership program in 2022.
  • Develop and mentor new hires through onboarding and role development.

Product Expert

NC Squared (Distribution Engine)
05.2018 - 04.2019
  • Create customer self-paced training programs to enable seamless onboarding and self service options.
  • Advise customers on product best practices to meet business requirements.
  • Increase customer engagement through product webinars.

Sr. Salesforce Consultant

Vertiba
01.2017 - 05.2018
  • Collaborate with cross-functional team members to analyze and develop system solutions decreasing customer IT systems spend by 10%.
  • Manage offshore developers ensuring effective completion of customer requirements.

Salesforce Consultant

Slalom
06.2015 - 12.2016
  • Increase large enterprise customer efficiency by 20% through automation by improved implementation of existing technology systems.
  • Develop, design and deliver Salesforce solutions to meet complex customer requirements.
  • Work closely with leadership, customers, and partners to plan, implement, and integrate of Salesforce projects.

Customer Support and Onboarding Manager

Apto
01.2014 - 06.2015
  • Represent Support and Onboarding Teams in internal executive meetings.
  • Build Customer Support and Onboarding Teams to support customers with sustainable processes through rapid growth.
  • Develop on-site and virtual training program for global customers, creating additional company revenue stream of over $20k in the first year.
  • Deliver training and onboarding for high profile commercial real estate professionals.

Customer Support Manager

FreightPros.com
05.2010 - 01.2014
  • Implement and develop key Salesforce projects to scale for rapid growth.
  • Work closely with executives improving processes to navigate challenges of a growing business.
  • Manage team of 3 account managers, 4 customer service representatives, and 7 interns providing service for over $10 million in freight shipping.
  • Conduct progress and development meetings with support staff to align with company goals and policies.

Education

Bachelor of Science - Economics and International Affairs

Georgia Institute of Technology
Atlanta,GA
12.2008

Skills

  • Executive Relationships
  • Leadership
  • Communication
  • Problem Solving
  • Business Metrics
  • Strategy Implementation

Certification

PROSCI Change Management Certified

Salesforce Certifications

  • Salesforce Certified Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Marketing Cloud Email Specialist

Timeline

Principal Success Manager, Large Enterprise

Salesforce
04.2019 - 05.2023

Product Expert

NC Squared (Distribution Engine)
05.2018 - 04.2019

Sr. Salesforce Consultant

Vertiba
01.2017 - 05.2018

Salesforce Consultant

Slalom
06.2015 - 12.2016

Customer Support and Onboarding Manager

Apto
01.2014 - 06.2015

Customer Support Manager

FreightPros.com
05.2010 - 01.2014

Bachelor of Science - Economics and International Affairs

Georgia Institute of Technology

Community Involvement

Founder and Co-Chair, 2016-current 

Texas Dreamin'

  • Lead organization growth in attendance (+30%), fundraising (+15%), and philanthropic impact (+50%).
  • Provide seamless preparation for keynote sessions with industry thought leaders including Simon Macaulay, Tony Prophet, Vala Afshar, and Jim Roth.
  • Ensure organization meets contractual commitments and delivers value to customers under budget.


Room Mom, 2020-current

Friendswood Children's House

  • Plan 3 class parties per year.
  • Organize parent involvement and donations.


Salesforce Volunteer Organizer, 2021-22

Houston Food Bank

  • Lead organization to win Bronze 2022 President’s Volunteer Service Award.
  • Organize 3 volunteer opportunities for local Salesforce team members.


Similar Profiles

CREATE PROFILE
MEAGAN DIEGELMAN