MEAGAN DIEGELMAN
Houston,TX
Summary
- Strong leader dedicated to developing authentic partnerships.
- Recognized for innovation and account growth.
- Keen ability to bring teams together to overcome adversity.
Overview
13
13
years of professional experience
6
6
Certificate
Work History
Principal Success Manager, Large Enterprise
Salesforce
04.2019 - 05.2023
- Manage and grow a $50M+ book of business including HPE, Amazon, Google, Dell, and BP.
- Build strategic relationships with customer executives aligning customer objectives with value driven initiatives.
- Identify risks early, analyze information, and communicate timely solutions.
- Recognized by EVP of Customer Success for to innovation of Success Programs meeting internal goals and increased customer value.
- Complete Salesforce Accelerate leadership program in 2022.
- Develop and mentor new hires through onboarding and role development.
Product Expert
NC Squared (Distribution Engine)
05.2018 - 04.2019
- Create customer self-paced training programs to enable seamless onboarding and self service options.
- Advise customers on product best practices to meet business requirements.
- Increase customer engagement through product webinars.
Sr. Salesforce Consultant
Vertiba
01.2017 - 05.2018
- Collaborate with cross-functional team members to analyze and develop system solutions decreasing customer IT systems spend by 10%.
- Manage offshore developers ensuring effective completion of customer requirements.
Salesforce Consultant
Slalom
06.2015 - 12.2016
- Increase large enterprise customer efficiency by 20% through automation by improved implementation of existing technology systems.
- Develop, design and deliver Salesforce solutions to meet complex customer requirements.
- Work closely with leadership, customers, and partners to plan, implement, and integrate of Salesforce projects.
Customer Support and Onboarding Manager
Apto
01.2014 - 06.2015
- Represent Support and Onboarding Teams in internal executive meetings.
- Build Customer Support and Onboarding Teams to support customers with sustainable processes through rapid growth.
- Develop on-site and virtual training program for global customers, creating additional company revenue stream of over $20k in the first year.
- Deliver training and onboarding for high profile commercial real estate professionals.
Customer Support Manager
FreightPros.com
05.2010 - 01.2014
- Implement and develop key Salesforce projects to scale for rapid growth.
- Work closely with executives improving processes to navigate challenges of a growing business.
- Manage team of 3 account managers, 4 customer service representatives, and 7 interns providing service for over $10 million in freight shipping.
- Conduct progress and development meetings with support staff to align with company goals and policies.
Education
Bachelor of Science - Economics and International Affairs
Georgia Institute of Technology
Atlanta,GA12.2008
Skills
- Executive Relationships
- Leadership
- Communication
- Problem Solving
- Business Metrics
- Strategy Implementation
Certification
PROSCI Change Management Certified
Salesforce Certifications
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Marketing Cloud Email Specialist
Timeline
Principal Success Manager, Large Enterprise
Salesforce
04.2019 - 05.2023
Product Expert
NC Squared (Distribution Engine)
05.2018 - 04.2019
Sr. Salesforce Consultant
Vertiba
01.2017 - 05.2018
Salesforce Consultant
Slalom
06.2015 - 12.2016
Customer Support and Onboarding Manager
Apto
01.2014 - 06.2015
Customer Support Manager
FreightPros.com
05.2010 - 01.2014
Bachelor of Science - Economics and International Affairs
Georgia Institute of Technology
Community Involvement
Founder and Co-Chair, 2016-current
Texas Dreamin'
- Lead organization growth in attendance (+30%), fundraising (+15%), and philanthropic impact (+50%).
- Provide seamless preparation for keynote sessions with industry thought leaders including Simon Macaulay, Tony Prophet, Vala Afshar, and Jim Roth.
- Ensure organization meets contractual commitments and delivers value to customers under budget.
Room Mom, 2020-current
Friendswood Children's House
- Plan 3 class parties per year.
- Organize parent involvement and donations.
Salesforce Volunteer Organizer, 2021-22
Houston Food Bank
- Lead organization to win Bronze 2022 President’s Volunteer Service Award.
- Organize 3 volunteer opportunities for local Salesforce team members.