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Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Experienced Director of Operations/Executive Director/Assisted Living Administrator with over 9 years of experience in the IL/AL/MC Senior Living & Geriatric Social Work Industry. Strong leadership abilities, effective organizational skills, solid understanding of California State regulations and requirements. Proven ability to increase census, revenue customer satisfaction and compliance. Well-versed in the day to day operations, financial reporting, billing and accounting practices. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.

Proven Case Manager with a track record of enhancing client outcomes at Community Services of Northeast Texas, Inc. through expert case management and documentation proficiency. Skilled in MS Office and conflict resolution, consistently achieving compliance with TDHCA regulations. Demonstrates strong organizational abilities and a positive attitude, significantly improving client service delivery and inter-agency coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic professional with extensive experience in mental health advocacy and residential management at Step By Step, Inc. Proven ability to enhance client engagement through personalized recovery plans and effective communication. Skilled in crisis intervention and team leadership, fostering a collaborative environment that improves overall well-being and satisfaction.

Meagan Francis

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Residential Manager/Staff Supervisor

Youth Development Instructor

Conservatorship Caseworker

Site Coordinator

Teacher

Legal Assistant/Paralegal

Office Administrator

Teller

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Bachelor's of Art in Psychology -

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Residential Manager/Staff Supervisor

Youth Development Instructor

Conservatorship Caseworker

Site Coordinator

Teacher

Legal Assistant/Paralegal

Office Administrator

Teller

Bachelor's of Art in Psychology -

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