Meagan H. Blachly
Centereach,New York
Summary
Customer Service Specialist skilled in resolving escalated issues and enhancing customer satisfaction. Known for prioritizing tasks and collaborating with teams to streamline processes in fast-paced environments.
Overview
20
20
years of professional experience
Work History
RBG Next Gen Human Resource Help Desk User US (CSR)
Insurance Auto Auctions
Medford, NY
01.2023 - 09.2026
- Supported customer inquiries about purchase details to deliver timely assistance.
- Processed [Number] title paperwork and mailed required documents, ensuring compliance and enhancing customer satisfaction.
- Organized vehicle keys, streamlining the purchase process and promoting owner retention.
- Organized vehicle keys, streamlining the purchase process and promoting owner retention.
- Facilitated payment transactions for [Number] vehicle purchases and maintaining accuracy and supporting overall efficiency.
Childcare worker
Long Island Adolescent and Family Services
Stony Brook, NY
01.2021 - 06.2022
- Documented behavioral changes of residents to tailor individualized care strategies.
- Observe changes in the behavior of residents and document it.
- Completed daily documentation to monitor and address resident activities and needs.
- Administered medication according to prescribed schedules.
- Transport residents for school, medical appointments, home visits, and program approved activities (ex: park, movies, etc.)
- Prepared nutritious meals for residents, enhancing their health and well-being.
- Maintained cleanliness of residential houses to ensure a safe and comfortable environment for residents.
- Engaged in essential training programs to ensure compliance and improve service delivery.
Cashier
Ocean State Job Lot
Centereach, NY
01.2019 - 01.2021
- Receive payment by cash, credit card, gift card, check, voucher from the customer and issue receipts and change due to the customer.
- Maintained clean, orderly checkout areas, and enhanced customer shopping experience.
- Returned shopping carts and baskets to the front end, improving customer accessibility.
- Ensured store organization by returning unpurchased items by customers back to their rightful locations in the store.
- Assisted associates with daily tasks, contributing to efficient store operations.
Cashier
Stop & Shop
Islandia, NY
01.2016 - 01.2021
- Receive payment by cash, credit card, gift card, check, voucher from the customer and issue receipts and change due to the customer.
- Assisted customers with self-checkout registers to streamline the payment process.
- Maintained clean, orderly checkout areas to enhance customer shopping experience and promote efficient transactions.
- Kept checkout areas organized to improve customer satisfaction and ensure a smooth checkout process.
- Answered customer questions and provided clear information on procedures and policies to ensure overall satisfaction.
Per Diem of Head Start and Early Discoveries
The Children’s Community Head Start and Early Discoveries
Ronkonkoma, NY
01.2015 - 01.2016
- Engaged with parents to enhance communication, fostering collaborative relationships that support children's development.
- Supervised children during head teacher's absence, managed diverse behaviors to maintain a positive classroom environment.
- Enhanced understanding of program policies and regulations to ensure compliance and efficient completion of required documentation.
Temp Clerk Typist
Suffolk County Department of Social Services
Deer Park, NY
01.2013 - 01.2015
- Entered customer data into local governmental data systems for accurate record-keeping, ensuring compliance with data management standards. onto local governmental data systems (WMS and CMS).
- Compiled, assorted, and distributed client packets, scanned and stamped documents, and sorted postal notifications daily to streamline communication.
- Trained special needs BOCES students aged 14 to 18 in document stamping and packet preparation procedures, enhancing their practical skills.
Babysitter (Part Time during school year, Full Time during school breaks)
The Cardullo Family
Smithtown, NY
01.2011 - 01.2012
- Created strategies to assist twins with daily tasks, enhancing homework completion and morning routines for school readiness.
- Cared for twins daily, fostering a nurturing environment that accommodated individual needs, including special assistance for one child.
- Assisted with homework and educational activities to promote learning.
- Managed children's playtime, prioritizing safety and engagement through structured activities.
- Prepared nutritious meals and snacks for children daily.
Intern
Suffolk County Department of Labor
Hauppauge, NY
01.2007 - 01.2009
- Archived and organized finance unit paperwork, enhancing document retrieval and ensuring compliance.
- Established and maintained organized file systems for customer information, improving data accessibility for team members.
- Checked inventory data entries for accuracy and corrected any discrepancies.
- Conducted physical checks of inventory items and relocated them to appropriate storage areas.
- Responded to incoming calls from executive and operational staff, facilitating effective communication and support. for executive and operational staff.
Education
Bachelor of Arts - Communication Studies- New Media
Long Island University
Riverhead, NYAssociate in Arts - Liberal Arts- General Studies
Suffolk County Community College
Selden, NYAssociate in Science - Early Childhood Education
Suffolk County Community College
Selden, NYSkills
- HR Software
- HRIS Systems
- Data Management
- Training design
- Policy knowledge
- Health and Safety Compliance
- Employee engagement
- Microsoft Word
- Excel
- PowerPoint
- Document Management
- Software proficiency
- Virtual Communication
- Conflict Resolution
- Communication skills
Volunteer Experience
- The Children’s Community Head Start, Volunteer, Ronkonkoma, NY, 01/14-01/15, Set up and put away activities, including cots for nap-time, and toys and books during reading time.
- The Children’s Community Head Start, Student Teacher, Ronkonkoma, NY, 01/13-01/14, Drafted and implemented lesson plans for pre-school children., Assisted in supervising children throughout day-to-day tasks, as needed.
Timeline
RBG Next Gen Human Resource Help Desk User US (CSR)
Insurance Auto Auctions
01.2023 - 09.2026
Childcare worker
Long Island Adolescent and Family Services
01.2021 - 06.2022
Cashier
Ocean State Job Lot
01.2019 - 01.2021
Cashier
Stop & Shop
01.2016 - 01.2021
Per Diem of Head Start and Early Discoveries
The Children’s Community Head Start and Early Discoveries
01.2015 - 01.2016
Temp Clerk Typist
Suffolk County Department of Social Services
01.2013 - 01.2015
Babysitter (Part Time during school year, Full Time during school breaks)
The Cardullo Family
01.2011 - 01.2012
Intern
Suffolk County Department of Labor
01.2007 - 01.2009
Bachelor of Arts - Communication Studies- New Media
Long Island University
Associate in Arts - Liberal Arts- General Studies
Suffolk County Community College
Associate in Science - Early Childhood Education
Suffolk County Community College