Hi, I’m
Meagan Howley
Clinton Township,MI
Summary
To work at your company where my skills and experience will be utilized to enhance company success and company growth.
Overview
11
years of professional experience
Work History
AVA LANE BOUTIQUEAuburn Hills, MI
Customer Service Representative
10.2024 - 09.2025
Job overview
- Analyzed and processed customer returns efficiently, leveraging Shopify, Commentsold, and Redo systems to enhance customer satisfaction.
- Managed email correspondence with customers to effectively resolve issues and articulate return policy details.
- Implemented structured return tracking system, resulting in improved team efficiency and a more reliable workflow.
- Maintained comprehensive records, strictly following established privacy protocols.
AVA LANE BOUTIQUEAuburn Hills, MI
Shipper / Scanner
04.2024 - 10.2024
Job overview
- Performed daily order scanning and verification processes to ensure compliance with shipment accuracy and labeling requirements.
- Executed package preparation for UPS, USPS, and FedEx to ensure timely delivery and accurate documentation.
- Coordinated restocking efforts and systematically organized returned inventory to support seamless operational processes.
AT HOME DECOR SUPERSTOREUtica, MI
Merchandiser
05.2023 - 04.2024
Job overview
- Audited pricing data and updated hundreds of SKUs weekly for compliance with store systems.
- Maintained accurate product labeling and helped keep inventory up to date.
- Assisted with product displays and ensured items were correctly priced and organized.
- Worked with team members to complete store resets and keep stock areas organized.
AT HOME DECOR SUPERSTOREUtica, MI
Main Cashier
06.2021 - 05.2023
Job overview
- Handled daily customer transactions accurately and balanced cash drawers.
- Trained new employees on documentation accuracy and audit standards, improving compliance results.
- Enhanced customer satisfaction through effective communication and issue resolution.
JCPENNEYSterling Heights, MI
Retail Clerk
05.2015 - 06.2021
Job overview
- Reconciled stock discrepancies and maintained inventory accuracy through detailed data verification.
- Improved departmental organization and reduced return rates through proactive stock management.
- Partnered with cross-functional teams to streamline workflows and documentation accuracy.
OLD NAVYChesterfield, MI
Stock Associate
06.2014 - 09.2014
Job overview
- Helped process and organize new shipments for the sales floor.
- Maintained organized stockrooms and supported team with merchandise setup.
Skills
- Retail Sales & Customer Service
- Fashion & Apparel Merchandising
- Inventory & Stockroom Management
- Returns Processing (CommentSold, Shopify, Redo)
- Pricing & Planograms
- Microsoft Excel & Data Entry
- Cash Register Operation
- Communication & Email Support
- UPS/USPS/FedEx Shipping Coordination
- Soft Skills: personable, approachable, eager to learn, attention to detail, professional communication, team collaboration, customer service
Professional Summary
Detail-oriented and dependable retail customer service professional with over 10 years of experience across fashion, home decor, and e-commerce environments. Proven track record of handling returns, shipping logistics, merchandising, and front-end operations with accuracy and efficiency. Known for delivering exceptional customer service, maintaining organized stockrooms, and supporting cross-functional teams in high-paced retail settings. Experienced with platforms like Shopify, CommentSold, and Redo, and skilled in inventory control, pricing, and point-of-sale systems. A proactive team player with strong communication skills, a positive attitude, and a dedication to improving the customer experience.
Timeline
Customer Service Representative
AVA LANE BOUTIQUE
10.2024 - 09.2025
Shipper / Scanner
AVA LANE BOUTIQUE
04.2024 - 10.2024
Merchandiser
AT HOME DECOR SUPERSTORE
05.2023 - 04.2024
Main Cashier
AT HOME DECOR SUPERSTORE
06.2021 - 05.2023
Retail Clerk
JCPENNEY
05.2015 - 06.2021
Stock Associate
OLD NAVY
06.2014 - 09.2014