- Volunteering
- Engaging in food photography and sharing culinary creations on social media
- Baking
- Hobby Custom Cake Decorator
Meagan Johnson
Argyle,WI
Summary
Dynamic Store Operations Manager with a proven track record at Chocolate Temptation LLC, excelling in operational efficiency and staff management. Skilled in recruitment and training, I enhanced customer satisfaction and achieved cost savings through effective vendor negotiations. Passionate about creating inviting environments, I am also a certified Serve Safe professional, proficient working in a kitchen environment.
Overview
25
25
years of professional experience
Work History
Store Operations Manager
Chocolate Temptation LLC
11.2024 - Current
- Managed daily store operations to enhance customer experience and streamline processes.
- Created staff scheduling and task delegation to optimize team efficiency.
- Hired and trained new employees on operational procedures and customer service standards.
- Coordinated with suppliers to ensure timely restocking of products and minimize delays.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction levels.
- Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.
- Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
Sales Representative
Frank Beverage Group
04.2021 - 04.2024
- Developed and maintained relationships with key accounts, enhancing customer loyalty and retention.
- Managed inventory levels and coordinated order fulfillment processes to optimize supply chain efficiency.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Set and achieved company defined sales goals.
Route Sales Representative
Frito Lay
09.2007 - 04.2021
- Managed daily route operations to ensure timely delivery of products to clients.
- Built and maintained strong relationships with customers, enhancing satisfaction and loyalty.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Shift Lead Manager
Starbucks
01.2001 - 09.2005
- Supervised daily operations, ensuring compliance with safety standards and operational procedures.
- Trained and mentored team members, fostering skill development and enhancing productivity.
- Implemented process improvements, increasing workflow efficiency and reducing operational bottlenecks.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
Certificate - Business Management/Marketing
Gateway Technical College
Elkhorn01-2027
High School Diploma -
Faith Christian School
Williams Bay, WI05-2001
Skills
- Operational efficiency
- Health and safety compliance
- Recruitment and hiring
- Staff management
Interests
Timeline
Store Operations Manager
Chocolate Temptation LLC
11.2024 - Current
Sales Representative
Frank Beverage Group
04.2021 - 04.2024
Route Sales Representative
Frito Lay
09.2007 - 04.2021
Shift Lead Manager
Starbucks
01.2001 - 09.2005
Certificate - Business Management/Marketing
Gateway Technical College
High School Diploma -
Faith Christian School