Eddie Nelson III
Healthcare Professional
Ocoee,FL
Summary
Experience delivering customer service with background in various office settings. Knowledgeable about insurance claims, billing, security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Insurance Verification Specialist
Nemours Children's Hospital
11.2023 - Current
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Highest Collections Collector averaging 94% + daily appointments
Receptionist and Medical Billing Specialist
Commonsense Childbirth
06.2021 - 11.2023
- Manage the status of accounts and balances and identfy inconsistencies
- Manage patient insurance claims and payment plans
- Submit billing data to the appropriate insurance providers
- Handle confidential information and abide by HIPAA laws and other medical policies
- Track and collect payments, including setting up payment plans for outstanding bills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Customer Service Associate
Publix Super Market
02.2020 - 09.2022
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
High School Diploma -
Olympia High School
Orlando, FL 08.2015 - 06.2019
Skills
Outstanding interpersonal skills
Microsoft Word, PowerPoint, Excel
Knowledge of EMR systems
Till counting
Payment posting
Medical coding knowledge
Collection calls
Records Maintenance
Customer service support
Financial Management
Timeline
Insurance Verification Specialist
Nemours Children's Hospital
11.2023 - Current
Receptionist and Medical Billing Specialist
Commonsense Childbirth
06.2021 - 11.2023
Customer Service Associate
Publix Super Market
02.2020 - 09.2022
High School Diploma -
Olympia High School
08.2015 - 06.2019
Similar Profiles
Meaghan ManningMeaghan Manning
Nurse at Nemours Children's HospitalNurse at Nemours Children's Hospital
Camila VelezCamila Velez
Hospital Volunteer at Nemours Children's HospitalHospital Volunteer at Nemours Children's Hospital
Chloe CoxChloe Cox
Pediatric Registered Nurse at Nemours Children's HospitalPediatric Registered Nurse at Nemours Children's Hospital