Meagan Leigh McKinney
Kissimmee
Summary
Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment.
Professional, skilled in crafting high-quality beverages Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
7
7
years of professional experience
Work History
Serving Assistant
Ravello in Four Seasons Orlando
Orlando
04.2023 - Current
- Following proper sanitation procedures when handling food products during shift.
- Possessed strong knowledge of food preparation techniques, recipes, ingredients, and food safety regulations.
- Employed problem-solving skills to resolve any issues that may arise during shifts.
- Demonstrated ability to provide excellent customer service and handle customer inquiries with courtesy and professionalism.
- Taking orders accurately, efficiently, and promptly.
- Demonstrated flexibility by adjusting to changes in the workplace environment easily.
Barista and Server
Lickety Split Four Seasons Orlando
Orlando
03.2021 - 04.2022
- Sold and served baked goods and miscellaneous food items, increasing company revenue.
- Employed creative ideas when developing new drink recipes or menu items.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Kept detailed records of sales transactions using POS systems for accurate accounting purposes.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Trained new baristas on company processes and product preparation.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
Host
Homecomin Kitchen
07.2019 - 06.2021
- Monitored restaurant activity to determine seating and dining flow.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
Server
Planet Hollywood
06.2019 - 01.2021
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Delivered accurate checks and processed bill payments in POS system.
Host
Planet Hollywood
01.2019 - 06.2019
- Monitored restaurant activity to determine seating and dining flow.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Greeted guests in a friendly and professional manner, providing excellent customer service.
- Maintained organization and promptness within a high volume work environment.
Education
Highschool Diploma -
Ridge Community High
05.2019
Skills
- Developing relationships and connections with both guests and coworkers
- Quick on the spot thinking when faced with challenges or obstacles
- Strong organization skills when multitasking and maintaining quality of service
- Latte art
- Customer service
- Attention to detail
- Customer engagement
- Product knowledge
- Creativity and innovation
Timeline
Serving Assistant
Ravello in Four Seasons Orlando
04.2023 - Current
Barista and Server
Lickety Split Four Seasons Orlando
03.2021 - 04.2022
Host
Homecomin Kitchen
07.2019 - 06.2021
Server
Planet Hollywood
06.2019 - 01.2021
Host
Planet Hollywood
01.2019 - 06.2019
Highschool Diploma -
Ridge Community High