Meagan Leonard
Houston
Summary
Operations and sales leader with 7+ years of experience in senior living, recognized for increasing occupancy, leading teams, and improving overall community performance. Brings a hands-on approach to managing operations while delivering strong results and a high standard of care.
Overview
13
13
years of professional experience
4029
4029
years of post-secondary education
Work History
Community Sales Director
Discovery Senior Living
Kingwood
01.2023 - Current
- Drive occupancy through lead generation, tours, and relationship-building strategies
- Manage full sales cycle from inquiry to move-in, maintaining a consistent pipeline
- Track and optimize CRM activity to improve conversion and follow-up
- Partner with operations to ensure a smooth and positive move-in experience
Assistant General Manager
Discovery Senior Living
Kingwood
01.2020 - 01.2023
- Oversaw daily operations across dining, housekeeping, and resident services
- Supervised staffing, scheduling, and team performance
- Supported occupancy growth through tours and admissions
- Managed AR/AP processes and ensured compliance with safety standards
Office Manager
Discovery Senior Living
Kingwood
01.2017 - 01.2020
- Oversaw daily operations across dining, housekeeping, and resident services
- Supervised staffing, scheduling, and team performance
- Supported occupancy growth through tours and admissions
- Managed AR/AP processes and ensured compliance with safety standards
Leasing Agent
AA Staffing
Houston
01.2016 - 01.2017
- Generated leads and conducted property tours to drive leasing activity
- Managed full leasing process from inquiry to lease execution
- Maintained CRM system and tracked leasing performance
Customer Service Associate | Shift Leader
Tide Cleaners
Houston
01.2013 - 01.2017
- Delivered high-quality customer service in fast-paced environments
- Managed cash handling, deposits, and daily financial reconciliation
- Trained and supported team members to maintain service standards
- Resolved customer concerns with professionalism and efficiency
Education
High School Diploma -
Klein Collin's High School
Associate of Arts - Business Administration
Lone Star College - Tomball
Skills
- Occupancy Growth
- Senior Living Operations
- CRM Management
- Team Leadership
- Budgeting
- Resident Experience
- Regulatory Compliance
Timeline
Community Sales Director
Discovery Senior Living
01.2023 - Current
Assistant General Manager
Discovery Senior Living
01.2020 - 01.2023
Office Manager
Discovery Senior Living
01.2017 - 01.2020
Leasing Agent
AA Staffing
01.2016 - 01.2017
Customer Service Associate | Shift Leader
Tide Cleaners
01.2013 - 01.2017
High School Diploma -
Klein Collin's High School
Associate of Arts - Business Administration
Lone Star College - Tomball