Corinne Kirby
Summary
Community Manager with extensive experience in managing multiple residential properties. Recognized for achieving occupancy goals ahead of schedule while maintaining budget efficiency. Builds strong community relationships and leverages resident feedback to enhance satisfaction and operational performance.
Overview
10
10
years of professional experience
Work History
Community Director
Greystar
Sarasota, Florida
06.2025 - Current
- Revitalized operations at an underperforming property by developing and executing targeted marketing strategies that increased occupancy from 73% to 84%.
- Directed daily operations for a 108-unit community, coordinating administrative and maintenance teams during a period without a Maintenance Supervisor.
- Resolved resident concerns through proactive communication, strategic problem-solving, and customer-focused service.
- Planned and executed community events and resident incentive programs to strengthen engagement and build community culture.
- Increased resident retention by implementing relationship-focused communication initiatives and improving the overall resident experience.
- Led property enhancement and community improvement projects that elevated curb appeal and resident satisfaction.
- Oversaw leasing activity, vendor coordination, resident relations, and team performance to ensure efficient property operations.
- Implemented operational strategies focused on long-term asset stability, occupancy growth, and enhanced resident experience.
Multi-Site Community Manager
Equity Residential
Westminster, CO
01.2022 - 06.2025
- Exceeded initial expectations and achieved the occupancy goal 3 months ahead of schedule at a newly acquired community.
- Oversaw and managed two communities concurrently, leading the transition to a more challenging environment by stabilizing operations, addressing existing issues, and optimizing overall performance.
- Key responsibilities include overseeing community projects, ensuring alignment with company goals and resident needs, and coordinating with external vendors to ensure timely and budget-conscious project completion. Executed operational and strategic aspects of community management.
- Maintained one of the lowest delinquency rates, averaging below 3%, despite operating without an Assistant Community Manager for part of 2023.
- Remained 3% under budget for 2024 and 8% under budget for the year 2023.
- Successfully leveraged customer feedback surveys to gather valuable insights on user preferences and satisfaction, identify trends and areas for improvement, and foster enhanced customer loyalty and satisfaction.
- Involved in several due diligence teams to gain in-depth knowledge of acquiring new communities and integrating newly acquired properties into an existing portfolio, from initial assessments through to full operational management.
- Navigated vendor availability challenges due to geographical location and built strong vendor relationships to ensure successful project completion.
- Planned and executed resident events within budget, leveraging local vendors to enhance community engagement and commitment.
- Developed Assistant Manager's skills for promotion and coached new leasing consultant, equipping them with essential tools and knowledge.
- Have continued facilitating New Hire Onboarding and recently began assisting with organizing local volunteer opportunities that the entire market can participate in.
Assistant Manager
Equity Residential
Huntington Beach, CA
06.2016 - 01.2022
- Assisted Community Manager in day-to-day activities, including financial reviews, renewal retention, escalated resident relations, and guiding residents through leasing process, developing deep understanding of community budget and identifying opportunities to reduce expenses and improve revenue.
- Achieved one of the lowest delinquency metrics, averaging below 5%, and maintained a high collection rate. Overall community Customer Loyalty Score increased from 24% to 69% during my time at an older community with many challenges.
- Hosted resident events, including monthly food trucks, live music, trunk or treats, and grab-and-go events, enhancing resident retention and satisfaction, contributing to improved community customer loyalty score and online reputation.
- Conducted numerous pre-move-out and final move-out inspections, including finalizing the SODA process.
- Proficient in navigating the rental assistance program and working with both residents and assistance agencies throughout the process.
- Represented the community in court for eviction cases, ensuring legal compliance.
- Collaborated with city and local authorities to address community homeless issue, demonstrating commitment to community welfare and exceeding normal job duties.
- Expanded job duties to include new employee orientations and onboarding new hires, while supporting sister sites and colleagues.
Skills
- Property Operations
- Resident Relations
- Leasing
- Occupancy Growth
- Team Leadership
- Vendor Management
- Budget Oversight
- Conflict Resolution
- Fair Housing Compliance
- Maintenance Coordination
- Yardi Voyager
- AppFolio
- Marketing Strategies
- Community Engagement
- Financial Reporting
- Project management
- Budget oversight
- Vendor management
- Staff training
Awards
- Award of Excellence, 2024
- Be Think Play Live Award, 2023
- Community of the Year Award, 2022
- Award for Customer Loyalty Scores, 2022
- Office Employee of the Year Nomination, 2017
- Office Employee of the Year Nomination, 2018
- Office Employee of the Year Nomination, 2024
- Be Think Play Live Award, 2018
Timeline
Community Director
Greystar
06.2025 - Current
Multi-Site Community Manager
Equity Residential
01.2022 - 06.2025
Assistant Manager
Equity Residential
06.2016 - 01.2022