Meagan Maly
Lakewood,CO
Summary
Accomplished General Manager with a strong focus on customer relationship management and team development. Successfully implemented strategies that improved operational efficiency and built lasting client loyalty.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Little Pub Company
Denver, CO
11.2011 - Current
- Led operational strategy, enhancing efficiency and productivity.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Developed training programs for staff, fostering a culture of excellence and accountability.
- Oversaw financial performance, budgets to optimize profitability and reduce expenses.
- Managed budget implementations and increased our gross profit margin.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Overseeing daily operations and striving to increase business, and elevate service.
- Proccessed payroll bi-weekly, weekly inventory, ordering product, processing invoices, managing waste and improving quality of product and service.
Server
The Corner Office Restaurant + Martini Bar
Denver, CO
2009 - 2012
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables, ensuring prompt and accurate order fulfillment.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new servers on menu offerings and restaurant protocols.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Lead Bartender
Willie G's Seafood
Denver, CO
2009 - 2011
- Supervised daily bar operations, ensuring smooth workflow and exceptional customer service.
- Trained and mentored junior bartenders on cocktail preparation and customer engagement techniques.
- Developed seasonal cocktail menus, incorporating fresh ingredients to enhance guest experiences.
- Managed inventory levels, optimizing stock rotation and minimizing waste through effective ordering practices.
- Implemented training programs focusing on mixology skills and safety protocols for bar staff.
- Collaborated with kitchen staff to create signature drink pairings that complemented menu offerings.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to the establishment.
Server
Wolfgang Puck Bar & Grill
Las Vegas, NV
2006 - 2009
- Catered to high clientele and provided a personalized guests experience.
- Built a rapport with high rollers, frequent business travelers as well as celebrity's.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved guest complaints effectively, enhancing overall dining satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Utilized POS systems for efficient order processing and billing accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Science - Science
College Southern Nevada
Las Vegas, NVSkills
- Leadership and team building
- Problem resolution
- Operations management
- Training and development
- Relationship building
- Customer relationship management
- Cultivated a fun and healthy work environment
- Efficient multi-tasker
- Team leadership
- Staff management
- Customer relations
Certification
- Management serve safe and tips certified
- Established a liquor license in my name
Timeline
General Manager
Little Pub Company
11.2011 - Current
Server
The Corner Office Restaurant + Martini Bar
2009 - 2012
Lead Bartender
Willie G's Seafood
2009 - 2011
Server
Wolfgang Puck Bar & Grill
2006 - 2009
Associate of Science - Science
College Southern Nevada