Meagan Miller
Cape Girardeau,MO
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/ Expo
Red Lobster Restaurant
Cape Girardeau, MO
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Cashier
Hucks travel center
Cape Girardeau, MO
06.2022 - Current
- I started as a cashier, I've been trained in the kitchen to prep deli, pizza, fry
- I've learned how to check in vendors and count inventory
- I have Excellent customer service skills, problem solving skills, mulitasker, hard worker, very observant.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Education
GED -
Shawnee Community College
Ullin, IL10.2010
Skills
- Time management
- Food preparation
- Sales
- Restaurant experience
- Food safety
- Food service
- Customer service
- Upselling
- Food handling
- Serving
- Cash handling
- POS
- Food industry
- Maths
- Basic maths
- Sanitation
- Kitchen experience
- Retail maths
- Bussing
- Cleaning
- Problem management
- Cooking
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
- Food Running
- Memory retention
- Complex Problem-Solving
- Table Setting
- Order Accuracy
- Accurate money handling
- Complaint resolution
- Menu Memorization
- Performance Improvement
- Supply Restocking
- High-volume dining
- Table Bussing
- Tableside Service
- Dining area maintenance
- Relationship Management
- Menu presentation
- Allergy awareness
- Food presentation
- Beverage Preparation
- Sales Techniques
Certification
Food Handler Certification
Personalinformation
I have a 2yr. old son. He is in daycare monday to thrusday. Weekends he goes to his grandmas for the weekend. I can work friday nights, Saturday anytime, sunday mornings, monday thru thurday mornings. I'm a single mother.
Timeline
Waitress/ Expo
Red Lobster Restaurant
01.2023 - Current
Cashier
Hucks travel center
06.2022 - Current
GED -
Shawnee Community College
Food Handler Certification