MEAGAN MURPHY
Chicago,IL
Summary
Forward-thinking Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive and focused professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.
Overview
15
15
years of professional experience
Work History
Operations Manager
Target
Chicago, IL
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Transportation Manager
JB Hunt
Joliet, IL
10.2021 - 02.2023
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Prepared and updated over 180 drivers’ daily schedules and resolved delivery problems.
- Collaborated with logistic planners to plan and implement backhaul process to meet third party backhaul goals.
Assistant Manager
Lowe's Home Improvement
Orland Park, IL
11.2019 - 06.2021
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Anticipated customer flow and work demand to redirect efforts and schedules to ensure proper coverage when and where needed.
- Planned for spikes in sales and ensuring the store has accurate in-stock position to support demands.
- Conducted safety walks, monitored use of store power equipment, and coaching associates around safe work practices. Lead a team of associates who work together to ensure our customers receive exceptional service while shopping in clean, safe, well-stocked store.
- Achieved recognition from senior management for contribution to stores success including managing sales, employees, while driving operational efficiencies and maximizing overall customer satisfaction with the in-store experience.
- Provided full leadership over the entire store, managing over 140 associates.
- Collaborated with peers on the needs of our customers to develop the best methods for achieving service, sales, and operational goals.
Service Manager
Lowe's
Chicago, IL
11.2010 - 11.2019
- Coached, mentored, trained, and continuously monitored customer service associate progress.
- Directed customer service associates in other departments, as needed, to meet demands of the store.
- Shared information about service strategies that are working or not working in assigned area for the overall benefit of the store in weekly meetings.
- Kept management informed on progress, delegate and follow-up on daily assigned tasks, and maintain safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Education
High School Diploma - undefined
Hyde Park Academy High School
Chicago, IL06.2004
Skills
- Decision Making
- Clear Communication
- Strategic planning
- Operations management
- Adaptability
Flexibility
Timeline
Operations Manager
Target
01.2023 - Current
Transportation Manager
JB Hunt
10.2021 - 02.2023
Assistant Manager
Lowe's Home Improvement
11.2019 - 06.2021
Service Manager
Lowe's
11.2010 - 11.2019
High School Diploma - undefined
Hyde Park Academy High School