Customer Service Representative
Meagan Ober
Walgreens
Pineville,LA
Overview
Achieved strong customer support results through 15 years of experience in retail and customer service.,Maintained accurate digital processing queues and inventory records while supporting quality assurance checks.,Improved customer engagement and operational efficiency through team collaboration and merchandising support.
14+
Years of experience
Work History
08.2024 - Current2 Years 2 Months
Customer Service Representative
Walgreens
- Managed end-to-end digital processing queues for retail, inventory tracking, and custom photo production software, maintaining accurate workflow completion.
- Maintained daily database logs, cross-referenced physical inventory against automated point-of-sale (POS) systems, and updated digital balance sheets for accurate records.
- Reviewed incoming image files, custom project parameters, and order specifications, completing quality assurance checks before final system archival.
- Identified system errors, monitored automated tracking data, and independently resolved entry discrepancies within internal company software to support accurate processing.
09.2018 - 03.20267 Years 6 Months
Inventory Associate
Michaels
- Collaborated with a team to develop displays and promotions for weekly, quarterly, and seasonal sales, supporting customer engagement and store performance.
- Implemented planograms to set up new merchandise and refresh existing displays, creating organized presentations designed to entice customers to shop.
- Assisted with weekly truck unloading and stocked supplies throughout the store, maintaining merchandise availability and organized sales areas.
- Conducted cycle counts as needed in response to weekly sales results, helping maintain accurate inventory records.
- Adjusted merchandise prices as needed and operated a register to process customer purchases while enrolling shoppers in rewards programs.
12.2022 - 02.20241 Year 2 Months
EMT-B
MedExpress
- Responded to medical emergencies and delivered patient care in a pre-hospital setting, providing support both on scene and during transport to the hospital.
- Assessed and reassessed patient conditions, preparing and delivering appropriate emergency care while monitoring responses for improvement, stability, or deterioration.
- Transported patients safely, maintaining dignity and respect while transferring them to medical facilities or returning them home.
03.2021 - 10.20221 Year 7 Months
EMT-B
Acadian Ambulance
- Assessed the nature and extent of injuries or illnesses to establish priorities for medical procedures and treatments in accordance with approved protocols.
- Transported patients safely to hospital emergency departments and other healthcare facilities, supporting secure and timely transitions of care.
- Communicated with dispatchers and treatment center personnel to relay incident information, arrange patient reception, and receive treatment instructions before and during transport.
- Decontaminated the ambulance following treatment of patients with infectious diseases, maintaining a safe environment for subsequent operations.
- Conducted unit inventories and equipment testing at the beginning of every shift, ensuring equipment was present, clean, and in proper working order.
- Replenished first-aid equipment and supplies throughout each shift and ordered inventory as needed to maintain station and ambulance readiness.
06.2012 - 08.20142 Years 2 Months
Retail Manager
Dollar General
- Received merchandise into the store. Minimized inventory issues by keeping detailed records and following established procedures in organizing storage and placement of inventory.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Follow POG's (plan-o-grams) in displaying inventory throughout the store according to an outline set forth to match all Dollar General stores.
Education
EMT-B
Louisiana Bureau of EMS | 04-2019
Louisiana Bureau of EMS
04-2019
Psychology
Lock Haven University | 06-2010
Lock Haven University
06-2010
GPA:3.2
High School Diploma
Buckeye High School | 05-1996
Buckeye High School
05-1996
Skills
Timeline
Customer Service Representative
Walgreens
08.2024 - CurrentRead more
EMT-B
MedExpress
12.2022 - 02.2024Read more
EMT-B
Acadian Ambulance
03.2021 - 10.2022Read more
Inventory Associate
Michaels
09.2018 - 03.2026Read more
Retail Manager
Dollar General
06.2012 - 08.2014Read more
Louisiana Bureau of EMS - EMT-B,
Read more
Lock Haven University - , Psychology
Read more
Buckeye High School - High School Diploma,
Read more