Meagan Oesterreich
Winston,Oregon
Summary
Communicative individual experienced in providing exceptional customer service in busy environments. Skilled in managing multiple tasks with accuracy and efficiency. Committed to delivering best customer service and fostering positive relationships with customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lithia Body And Paint
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
RECEPTIONIST
First American Title
12.2021 - 12.2023
- Greeted clients and realtors warmly and ensured they had a positive experience
- Scheduled appointments and maintained and updated appointment calendars
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
CASHIER
Joann's Fabrics
06.2018 - 12.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Restocked and organized merchandise
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun environment for customers.
CREW LEADER
Abby's Pizza
03.2019 - 08.2021
- Trained and supervised new staff to meet high performance standards
- Prepared deposits and balanced money drawer
- Discussed daily work requirements with crew and assigned skill-based tasks to enable completion of work
- Increased customer satisfaction by resolving product and customer issues.
Education
HIGH SCHOOL DIPLOMA -
Douglas High School
Winston, Oregon06.2019
Skills
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Organization skills
- Time Management
- Multi-tasking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
State
Oregon
City
Winston
Zip
97496
References
Joyce Shank - 541-409-0893
Angela Cook - 541-430-2679
More references available upon request.
Timeline
Customer Service Representative
Lithia Body And Paint
01.2022 - Current
RECEPTIONIST
First American Title
12.2021 - 12.2023
CREW LEADER
Abby's Pizza
03.2019 - 08.2021
CASHIER
Joann's Fabrics
06.2018 - 12.2021
HIGH SCHOOL DIPLOMA -
Douglas High School
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