Meagan Onderko
Denver,CO
Summary
Passionate aesthetic professional with extensive sales and customer service background. Applying over 7 years of experience in sales and administering advanced aesthetic and laser treatments using progressive medical techniques and consulting with patients using in-depth knowledge of skin care to assist them in their pursuit of healthy, restored skin. Established lasting professional relationships in an upscale market, in addition to maintaining a solid, repeat client base.
Overview
9
9
years of professional experience
Work History
Aesthetic Consultant
Ideal Image
Denver, CO
04.2021 - 03.2022
- Initiate sales process by conducting and scheduling appointments with warm leads; conduct initial consultation; describe treatments and services with an expert knowledge base
- Close sales by building strong rapport with potential patient; explain product and service capabilities; overcome objections; discuss and prepare financing documents
- Manage the referral-based lead generation process, working with existing patients to identify potential referrals
- Develop and maintain relationships with potential and current patients, ensuring a smooth hand-off between consult and treatment
- Using Salesforce.com, maintain detailed records of completed transactions and patients
- Manage follow up process by reaching out to potential patients who have expressed an interest in Ideal Image to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed scheduling a treatment
- Drive clinic sales to achieve monthly targets based on company metrics by cross promotion of new services/treatments
- Maintain relationships with all current and previous clients and build strong client rapport
- Demonstrate ethical sales practices and adhere to all company protocols, policies and procedures
- Work collaboratively with medical teams to ensure premier client experience
- Provide value and educate patients regarding our approach, the procedure, and our processes, including all documentation and financing/payment options available
- Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure
- Maintain and develop a patient pipeline and regularly follow up with prospective patients who did not move forward in their initial consultation
Clinic Manager
Milan Laser Hair Removal
Maple Grove, MN
05.2020 - 03.2021
- Consistently exceeded conversion percentages each month for an annual total of 80% as a result of making a strong connection with patients and uncovering their “why” early in the appointment
- Maintained a strong annual upsell, consistently exceeding goals for an annual total of 227% due to partnering with providers, creating plans and following best practice methods
- Conducted one-on-one, personalized consultations with prospective and current clients to educate them on the laser hair removal process and overview of the company, overcame objections, discussed financing and payment options available and prepared proper documents and agreements accordingly
- Developed new patient relations by reaching out to potential patients who expressed interest in Milan through calls, texts and emails, and working with existing patients to drive the referral-based program and consistent positive on-line reviews
- Developed and maintained a pipeline of prospective patients who did not purchase during their initial consultation by conducting regular follow-ups and building strong rapport
- Provided consistent weekly communication to the proper channels, ensuring general information and metric reporting are clearly tracked and maintained to clearly describe clinic activities and progress toward meeting monthly clinic goals
- Maintained detailed records of patients and completed transactions using Salesforce
- Managed the clinic’s daily operations and a team of 2 employees while working closely with a medical team as well as corporate team members to ensure top of the industry hospitality and service standards for every patient
Clinic Manager
Spalons by Skin Bliss
Blaine, MN
06.2017 - 07.2019
- Independently generated $425k in revenue in the first two years of business
- Successfully developed, marketed and conducted promotional events, including hosting open houses and wedding fair booths
- Developed new client relations through social networking, drafting and distributing mass email publications, cold calling and extending promotions to local businesses
- Collaborated with ownership to develop short and long-term goals for the growth of the clinic profitability and client retention
- Conducted one-on-one, personalized consultations with prospective and current clients to assist them in their pursuit of cosmetic rejuvenation and maintaining their long-term goals regarding personal care
- Initiated and maintained top of industry hospitality and service standards through protocol, on- site education, troubleshooting, resolution and support to both internal and external guests
- Performed laser skin resurfacing treatments, intense pulsed light-based treatments, laser hair removal, micro-needling treatments, chemical peels, acne treatments, microdermabrasion treatments, dermaplaning treatments and advanced facials
- Administered client pre- and post-treatment care instructions, follow-up calls and scheduling
- Managed and balanced inventory and supply orders
Assistant Clinic Manager
Envy Skin Clinic
Maple Grove, MN
04.2016 - 06.2017
- Provided leadership, support, direction and supervision of staff in daily operations to ensure excellent performance and client experience
- Collaborated with managers and ownership to develop short and long-term goals for growth of the clinic profitability and client retention
- Initiated and maintained top of industry hospitality and service standards through protocol, on-site education, troubleshooting, resolution and support to both internal and external guests
- Directed and led employee orientation, training and continuing education
- Maintained client procedure records and appointment scheduling using AppointmentsPlus software
- Maintained financial documentation using QuickBooks software
Esthetician/Certified Laser Technician
Envy Skin Clinic
Eden Prairie, MN
10.2014 - 04.2016
- Performed laser skin resurfacing treatments, intense pulsed light-based treatments, laser hair removal, laser skin tightening and body contouring treatments, chemical peels, acne treatments, microdermabrasion treatments and facials
- Effectively evaluated clients based on the Fitzpatrick scale to determine appropriate laser settings, recognize potential contraindications and properly assess potential adverse reactions to treatment
- Educated clients on additional service and product regimens to help them achieve and maintain their long-term goals regarding personal care
- Administered client pre- and post-treatment instructions, follow-up calls and scheduling
Assistant Store Manager
Palm Beach Tan
Eden Prairie, MN
12.2013 - 09.2014
- Managed and led a talented sales team while creating the best customer services experience for every person that entered the salon
- Assisted in setting sales goals for the salon, communicating with the franchise office for product and supply orders, loss prevention and weekly inventory maintenance
- Communicated with staff on their performance and trained new employees, maintained challenging performance standards and supported team members in achieving salon level goals
- Extended promotions to local businesses within the community to create a constant and increasing customer flow
Shift Leader
Palm Beach Tan
Eden Prairie, MN
10.2012 - 12.2013
- Led the salon in achieving sales goals and customer service
- Applied communication skills to help reach client/customer needs for optimal results
- Performed detailed tours of the salon and educated customers on proper skin care regimens and product knowledge
- Helped maintain a well-stocked and clean salon
- Assisted with bed detailing, maintenance and lamp changing
Education
Some College (No Degree) - Pre-Nursing
Normandale Community College
Bloomington, MNAdvanced Practice Esthetician Operator License - Esthiology
Minnesota Board of Cosmetology
08.2019
Master The BBL FotoFacial® One-Day Master Coarse With Dr. Patrick Bitter, Jr. -
Sciton
10.2017
Licensed Cosmetologist - Cosmetology & Esthiology
Aveda Institute Minneapolis
Minneapolis, MN01.2012
Some College (No Degree) - Pre-Nursing
Ridgewater College
Hutchinson, MNSkills
- Client relationship management
- Client rapport
- Issue resolution
- Reports and documentation
- Content management system
- Continuous improvement
- Staff management
- Strategic planning
- Safety regulations
- Client and staff assessments
- Project implementation
- Project management
- Performance tracking
Timeline
Aesthetic Consultant
Ideal Image
04.2021 - 03.2022
Clinic Manager
Milan Laser Hair Removal
05.2020 - 03.2021
Clinic Manager
Spalons by Skin Bliss
06.2017 - 07.2019
Assistant Clinic Manager
Envy Skin Clinic
04.2016 - 06.2017
Esthetician/Certified Laser Technician
Envy Skin Clinic
10.2014 - 04.2016
Assistant Store Manager
Palm Beach Tan
12.2013 - 09.2014
Shift Leader
Palm Beach Tan
10.2012 - 12.2013
Some College (No Degree) - Pre-Nursing
Normandale Community College
Advanced Practice Esthetician Operator License - Esthiology
Minnesota Board of Cosmetology
Master The BBL FotoFacial® One-Day Master Coarse With Dr. Patrick Bitter, Jr. -
Sciton
Licensed Cosmetologist - Cosmetology & Esthiology
Aveda Institute Minneapolis
Some College (No Degree) - Pre-Nursing
Ridgewater College
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