Meagan Quereau
Austin
Summary
Dynamic and compassionate professional with a proven track record at Family Hospital Systems, adept in patient rights and proactive problem-solving. Excelled in staff management, enhancing patient care and reducing complaints by streamlining grievance processes. Skilled in ethical practice and quality assurance, significantly improving patient experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Advocate, Direct Care
Family Hospital Systems
07.2023 - Current
- Developed resources for patients to help them understand their treatment options, promoting informed decisionmaking.
- Improved hospital-patient relationships through empathetic communication and active listening.
- Promoted a culture of patient-centered care within the facility by modeling empathetic and compassionate interactions with all patients and their families.
- Reduced patient complaints by implementing a streamlined process for handling grievances.
- Maintained meticulous documentation of patient interactions, contributing to accurate records management within the facility.
- Connected patients with appropriate community resources, enhancing their support network during treatment and recovery periods.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
Infinite Recovery
Resident Care Advocate
02.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant General Manager
Snap Kitchen
01.2022 - 02.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Resident Care Advocate
Infinite Recovery
09.2020 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
- Maintained a clean, safe environment by adhering to infection control protocols and reporting hazards promptly.
Education
Associate of Science - Dental Hygiene
Austin Community College
Austin, TX12-2027
High School Diploma -
Lafayette High School
Lafayette, LA05-2011
Skills
- Patient rights
- Staff management
- Treatment Planning
- Proactive problem-solving
- Ethical practice
- Organized nature
- Quality assurance
Timeline
Patient Advocate, Direct Care
Family Hospital Systems
07.2023 - Current
Infinite Recovery
Resident Care Advocate
02.2023 - 07.2023
Assistant General Manager
Snap Kitchen
01.2022 - 02.2023
Resident Care Advocate
Infinite Recovery
09.2020 - 12.2021
Associate of Science - Dental Hygiene
Austin Community College
High School Diploma -
Lafayette High School
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