Meagan Residori

Work History

Eleserv

10.2018 - Current

SaaS Training
Preparing reports and comparing metrics
Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
Hosted quarterly business reviews and ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
Planned, articulated and executed client development strategies.
Streamlined communication between clients and internal teams for smoother project execution.
Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
Reached out to accounts regularly to check on needs, understanding business operations and offer services.
Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.

Cottonwood Financial

10.2017 - 10.2018

Managed inventory control, cash control, and store opening and closing procedures.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Evaluated loan requests and documents to verify accuracy and completeness.
Prepared documents for underwriting by verifying client income, credit reports, and other information.

Patrick's Dry Cleaners

07.2016 - 10.2017

Increased repeat business by creating personalized experiences for customers based on their preferences and needs.
Improved customer satisfaction by providing efficient and friendly service at the front counter.
Contributed to successful team environment by assisting coworkers when needed, promoting collaboration and efficiency.
Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
Balanced end-of-day cash registers meticulously ensuring accuracy in all financial records handled daily.
Trained new employees on front counter procedures, contributing to consistent service quality across the team.
Utilized store software efficiently for order processing and data entry, ensuring smooth operations daily.

Bubba's 33

06.2015 - 10.2017

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.