Meagan Schonefeld

The COO is responsible for managing the day-to-day operations of the medical marijuana office, optimizing processes, and ensuring compliance with all state and federal regulations. The COO will work closely with the CEO to develop and implement strategies that promote operational efficiency, enhance patient care, and drive business growth.

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
• Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
• Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
• Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
• Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Promptly responded to tenant complaints and concerns for over 150 properties.