MEAGAN SILVA
Bartender
Nashville,TN
Summary
Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in daylife, restaurant and nightlife operations with a strong focus on sequence of service.
Overview
17
17
years of professional experience
Work History
Bartender
Miranda Lambert's Casa Rosa
08.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
General Manager
The Blue Parrot
05.2023 - 07.2023
- Developed training programs for new venue concept.
- Assisted company in filling multiple managerial roles while waiting for new property to open.
- Handled company financials for multiple venues.
General Manager
Woolworth Theatre
08.2022 - 05.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
Bartender
Resorts World
02.2022 - 08.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team
General Manager
Money, Baby!
05.2021 - 12.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Operations Advisor
Tesla
12.2020 - 05.2021
- Boosted customer experience reviews by providing exceptional assistance with their registration process and delivery of their Tesla.
- Completed all necessary documents for title, registration, financing and collected amounts due.
- Created scripts for standard operating procedures within our department to establish a consistent customer experience.
Model Cocktail Server
The Dorsey, Electra & Rosina
11.2019 - 11.2020
- Maintained customer satisfaction with timely table check-ins to assess beverage needs
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Model Cocktail Server
Wet Republic
02.2019 - 09.2019
- Upsold champagne and bottle packages to enhance guests' experience while increasing revenue
- Organized presentations to create unique and memorable experiences for guests
- Applied comprehensive knowledge of champagne, liquor, and cocktails to increase daily beverage sales.
VIP Service Training Manager
Hakkasan Group
08.2018 - 01.2019
- Implemented hiring and recruitment strategies for new properties in foreign market
- Designed and conducted training programs and materials to onboard new staff, train operations managers and retrain current employees
- Developed and administered daily operational policies, procedures and sequence of service to increase revenue
Education
Bachelor of Arts - Interior Architecture
Ohio University
Athens, OH06.2008
Skills
- FORBES Certified
- Exemplary Guest Service
- Employee Scheduling
- Top Talent Recruiting, Hiring and Retention
- Training and Development
- Inventory Management Proficiency
- Google Drive, Sheets, Docs, Microsoft Word, Excel, PowerPoint, OutLook
Timeline
Bartender
Miranda Lambert's Casa Rosa
08.2023 - Current
General Manager
The Blue Parrot
05.2023 - 07.2023
General Manager
Woolworth Theatre
08.2022 - 05.2023
Bartender
Resorts World
02.2022 - 08.2022
General Manager
Money, Baby!
05.2021 - 12.2021
Operations Advisor
Tesla
12.2020 - 05.2021
Model Cocktail Server
The Dorsey, Electra & Rosina
11.2019 - 11.2020
Model Cocktail Server
Wet Republic
02.2019 - 09.2019
VIP Service Training Manager
Hakkasan Group
08.2018 - 01.2019
Bachelor of Arts - Interior Architecture
Ohio University
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