Meagan Willis
Oklahoma City,Oklahoma
Summary
Dynamic and service-oriented professional with extensive experience at Starbucks and Dave & Buster's. Proven track record in upselling and enhancing customer satisfaction, while training staff to uphold high service standards. Highly reliable team player skilled in payment processing and adept at managing high-volume environments.
Overview
6
6
years of professional experience
Work History
Bartender
Dave & Buster's
07.2022 - Current
- Maintained cleanliness and organization of bar area.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and friendly conversation.
- Increased profits by continuously upselling and promoting menu options.
- Handled cash and card transactions accurately.
- Trained new staff on bar procedures, recipes, and customer service standards.
Shift Supervisor
Starbucks
05.2020 - 07.2022
- Resolved customer complaints promptly.
- Handled money procedures including cash pickups.
- Ordered and managed store inventory.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and out of store shift leads.
Barista
Starbucks
07.2019 - 05.2020
- Promoted a welcoming atmosphere by greeting customers and addressing their needs.
- Operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Trained new employees.
- Assisted in inventory management.
- Contributed to a positive team environment through effective communication.
Education
High School Diploma -
Edmond Santa Fe
Edmond, OK05-2019
Skills
- Payment processing
- Cash register operation
- Service-oriented mindset
- Food service
- Salesmanship
- Highly reliable
- Team player attitude
- Strong multitasking
Timeline
Bartender
Dave & Buster's
07.2022 - Current
Shift Supervisor
Starbucks
05.2020 - 07.2022
Barista
Starbucks
07.2019 - 05.2020
High School Diploma -
Edmond Santa Fe