Meaghan Breitenstine

Following the departure of the Operations Manager and the absence of a General Manager, I assumed full operational and financial accountability for the entire center. I completed a turnaround of a distressed center facing high turnover, declining revenue and a slump in sales.

• Actively auditing the 613 financials to identify inefficiencies and drive department by department profitability metrics.
• Coached the entire team on Advantage sales, working towards reversing declining trends and driving profit margins.
• Stabilizing a high turnover environment by rebuilding the center's staff from the ground up. Implementing performance standards and restoring team morale.
• Managed daily HVAC operations and customer satisfaction with minimal support.

• Oversee daily operations of the office, ensuring a smooth workflow for efficient standard operating procedures.
• Coordinate schedules, meetings, and communications between different departments within the center.
• Implement office policies and procedures to enhance productivity and ensure compliance with company standards procedures.
• Manage office budget, supplies and optimizing costs.
• Established performance goals for employees and provided feedback on methods for reaching daily milestones.
• Manage team schedule to meet ongoing customer demand and seasonal spikes.
• Manage the oversight of spiff submissions to ensure accuracy and compliance with guidelines.
• Ensure that Customer Service Specialists are effectively processing membership renewals notifications and mailing renewals to all members.
• Monitors Customer Service Specialists on booking rates, call volumes and service levels.
• Verify all jobs have had permits pulled and all permits have been filed accordingly.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Ensure calls are scheduled and dispatched in accordance with company expectations for service call response time and maintenance obligations.
• Verify technician's time and cost at the completion of each job.
• Dispatch technicians in a timely manner to minimize technician downtime.
• Assigns sales leads to the Residential Sales Consultants and debriefs all jobs.
• Coordinated schedules for coverage of daily workload and adjusted quickly to incoming demands.
• Collaborates closely with the Customer Service Specialist team to ensure all jobs are accurately scheduled and schedule capacity has been met.

• Handled sensitive information by also maintaining strict confidentiality at all times as required by company policy.
• Maintained personnel records and updated internal databases to support document management.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Follows SOX procedures.
• Responsible for managing and receiving all purchase orders from vendors.
• Accountable for timely closure of center jobs to ensure efficiency.

• Oversaw daily nightshift operations and workflow within floral production environment.
• Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
• Determine required buckets per order, and from that, assemble orders into sets for pickers.
• Resolved conflict within the team through effective mediation techniques, promoting a positive work culture.
• Made sure that products were produced on time and are of good quality.
• Experienced with Apprise software.
• Managed and delegated work to meet a firm deadline for truck departures.
• RF scanner familiarity.
• Sufficient flower product knowledge.
• Led a diverse team of professionals, fostering an environment of collaboration and high performance.