Creative team leader offering 15 years experience providing excellent service to high volume guests at Walt Disney World restaurants. Versatile, quick learner with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
Meaghan Caldwell
Lakeland,FL
Summary
Overview
15
years of professional experience
1
Certification
Work History
The Walt Disney CompanyLake Buena Vista, FL
Server/Customer Service Associate
05.2019 - Current
Job overview
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Managed customer relations and customer service through daily communication and interaction
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 200 customers each day
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Greeted and maintained relationships with regular customers
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Created detailed reports on customer service activities.
- Suggested product solutions based on individual customer needs.
Landry's Inc.Lake Buena Vista, FL
Bartender
09.2008 - 05.2019
Job overview
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour
- Recruited and trained bartenders and barbacks for various special events
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
Education
University of MassachusettsBoston, MA
Bachelor of Science from Organizational Leadership
12.2023
University Overview
- 2021, 2022,2023 - Dean's List
- 2021, 2022, 2023 - Honor Roll
- 3.97 GPA
- Enrolling in Master's program Spring 2024
- Emphasis in Human Resources Management
Owen J. Roberts High SchoolPottstown, PA
High School Diploma
2001
University Overview
Skills
- Dedicated to excellent customer service
- Highly reliable and driven
- Engaging personality
- Clear and effective communication skills
- Self-direction
- Interpersonal skills
- Quality Assurance
- Complaint resolution
- Sales expertise
- Professional telephone demeanor
- POS systems expert
- Guest Engagement
- Positive and Professional
- Performance Improvement
- Guest Relations Management
- Relationship Management
- Liquor, beer and wine knowledge
- Handling difficult customers
- Food preparation and safety
- Key holder experience
- Training development aptitude
- Staff education and training
- Strategic sales knowledge
Accomplishments
Accomplishments
- Won "Employee of the Month " Award for excellent customer service.
- Team leader of the 'Guest Service Action Team' ensuring that the company was always evolving in ways to satisfy guests at our restaurants, and going above and beyond in customer satisfaction.
- Recognized for displaying safety, efficiency. and courtesy in the workplace.
Certification
- ServSafe Food Handler
- ServSafe
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Server/Customer Service Associate
The Walt Disney Company
05.2019 - Current
Bartender
Landry's Inc.
09.2008 - 05.2019
University of Massachusetts
Bachelor of Science from Organizational Leadership
Owen J. Roberts High School
High School Diploma
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