Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Accomplishments
Certification
References
Timeline
Generic

Meaghan Ferguson

Arlington,TX

Summary

Accomplished Senior Shift & Training Lead at Chick-fil-A, I excel in optimizing training programs and leading teams to exceed performance goals. With expertise in instructional design and a knack for effective communication, I've significantly enhanced employee onboarding and development processes. My leadership has directly contributed to improved operational efficiency and training effectiveness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Shift & Training Lead

Chick-fil-A
Arlington
01.2017 - Current
  • Managed multiple projects simultaneously while adhering to tight timelines and budgets.
  • Provided feedback to staff on areas of improvement identified during training sessions.
  • Produced videos and provided remote training options to reach wider audience.
  • Ensured compliance with relevant laws and regulations related to safety, health, and diversity while conducting trainings.
  • Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
  • Created and utilized lesson plans and teaching materials to enhance classes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Documented employee progress throughout their training process.
  • Monitored employee performance, and provided feedback for improvement.
  • Participated in and trained the team on store-wide marketing initiatives designed to help increase customer traffic or boost sales revenue.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Delegated tasks to employees, and monitored activities and task completion.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Coordinated spaces and materials for all training classes.
  • Developed and implemented a comprehensive training program for new employees.
  • Explained goals and expectations required of trainees.

Team Member

Ono Hawaiian BBQ
Eastvale
01.2016 - 01.2017
  • Assisted customers with their orders and answered menu questions.
  • Provided customer service to all customers to ensure satisfaction.
  • Rotated through series of different stations based on team needs.
  • Trained new team members using approved training materials and information.
  • Maintained a clean and organized work area throughout shift.
  • Assisted training for new hires.
  • Monitored expiration dates on food items for freshness assurance.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Team Member

Jamba Juice
Eastvale
01.2016 - 01.2017
  • Monitored expiration dates on food items for freshness assurance.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Rotated through series of different stations based on team needs.
  • Trained new team members using approved training materials and information.
  • Maintained a clean and organized work area throughout shift.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Collaborated with team members to maximize productivity and efficiency.

Education

Esthetician License -

ITS School of Beauty
Hurst
01.2019

High School GED -

Colony High School
01.2015

Skills

  • Instructional Design
  • Optimizing programs
  • Communication
  • Time management
  • Leadership
  • Project and program management
  • Instructor-led training
  • Organization
  • Employee onboarding
  • Coaching and mentoring
  • Train-the-trainer
  • Lesson planning
  • Scheduling training sessions
  • Designing teaching aids
  • Curriculum design
  • Producing videos
  • Operations management
  • Training and mentoring

References

  • Candy Arce, 972-207-9946, candyarce592@gmail.com, Chick-fil-A / Director
  • True Harrell, 817-458-6760, trudat991@gmail.com, Chick-fil-A / Director

Languages

  • English, Fluent
  • Spanish, Basic

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • Graduated Cum Laude and Top 10

Certification

  • Esthetician

References

References available upon request.

Timeline

Senior Shift & Training Lead

Chick-fil-A
01.2017 - Current

Team Member

Ono Hawaiian BBQ
01.2016 - 01.2017

Team Member

Jamba Juice
01.2016 - 01.2017

Esthetician License -

ITS School of Beauty

High School GED -

Colony High School

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Meaghan Ferguson