Meaghann Fabiniak
Cleveland,OH
Summary
Humble Front Office Supervisor with 9 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
10
10
years of professional experience
Work History
Front Office Supervisor
Hilton-Cleveland
09.2019 - Current
- Leadership skills, Issuing corrective action forms, Training front end employees, Responding to guest's concerns or issues
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Front Office Supervisor
The Desmond Hotel-Malvern
01.2019 - 09.2019
Front Desk Lead
Home2 Suites by Hilton-Stow
01.2018 - 11.2018
Front Desk Supervisor
Comfort Inn & Suites-Streetsboro
08.2014 - 01.2018
Education
Diploma -
Streetsboro High School
Streetsboro, OH05.2014
Skills
- FRONT DESK (6 years)
- Answering Phones (6 years)
- CUSTOMER SERVICE (8 years)
- EXCEL (6 years)
- RECEPTIONIST (6 years)
- Choice Advantage (2 years)
- ONQ System (5 years)
- Billing
- Microsoft Office
- Cash Handling
- Microsoft Excel
- Microsoft Outlook
- Schedule Management
- Supervising Experience
- Guest Services
- Upselling
- Operating Systems
- Microsoft Windows
- Team Management
- Issue handling
- Staff Management
- Multitasking proficiency
- Reservation Management
- Property Management Systems
Accomplishments
- Nominated team member of the month January 2022 and September 2023
- Over $47,000 of extra room revenue brought to hotel in 2022
Locations
Cleveland, OH
Personal Information
- Title: Front Office Supervisor
- Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Supervisor
Hilton-Cleveland
09.2019 - Current
Front Office Supervisor
The Desmond Hotel-Malvern
01.2019 - 09.2019
Front Desk Lead
Home2 Suites by Hilton-Stow
01.2018 - 11.2018
Front Desk Supervisor
Comfort Inn & Suites-Streetsboro
08.2014 - 01.2018
Diploma -
Streetsboro High School