Meagon Hayes
Martinsburg,WV
Summary
Dynamic professional with extensive experience in operational management and customer service, notably as a District Manager at Hearld Mail. Proven expertise in inventory management and problem-solving, enhancing efficiency and customer satisfaction. Skilled in route optimization and safety compliance, consistently achieving timely deliveries and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Courier
Instacart
Martinsburg, WV
01.2025 - Current
- Safely loaded and unloaded packages at delivery locations.
- Resolved customer inquiries regarding delivery status in a timely manner.
- Delivered items to residential addresses within established time frames.
Shift Supervisor
Sheetz
Winchester, VA
05.2024 - Current
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels and organized stock to ensure product availability.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Managed cash handling procedures during shifts, ensuring accuracy and security.
- Positioned skilled staff strategically to boost departmental productivity throughout shifts.
District Manager
Hearld Mail
Hagerstown , MD
01.2016 - 08.2020
- Oversaw inventory management to ensure stock availability across multiple locations.
- Conducted regular site visits to monitor compliance with company standards.
- Managed personnel matters including recruitment, hiring, performance reviews, and disciplinary actions.
- Resolved customer complaints swiftly while maintaining high customer service satisfaction.
- Developed strategic plans to increase sales, reduce costs, and improve operational efficiency.
Education
Certificate - Automotive Technology
James Rumsey Technical Institute
Hedgesville, WV06-2016
Associate of Applied Science - Health Information Management
Kaplan University
Hagerstown04-2008
Skills
- Package handling and delivery tracking
- Route optimization and inventory management
- Safety compliance
- Customer relationship management
- Problem solving
- Time management
- Operational procedures
References
References available upon request.
Timeline
Courier
Instacart
01.2025 - Current
Shift Supervisor
Sheetz
05.2024 - Current
District Manager
Hearld Mail
01.2016 - 08.2020
Certificate - Automotive Technology
James Rumsey Technical Institute
Associate of Applied Science - Health Information Management
Kaplan University
Similar Profiles
China BeiermeisterChina Beiermeister
Customer Service Representative at InstacartCustomer Service Representative at Instacart
Qua'Onna LeggsQua'Onna Leggs
Independent Contractor at InstacartIndependent Contractor at Instacart
Korbin MarquezKorbin Marquez
Grocery Shopper at InstacartGrocery Shopper at Instacart
Rugde HyppoliteRugde Hyppolite
Retail Sales Associate at InstacartRetail Sales Associate at Instacart
Walter WyattWalter Wyatt
Armed Security Officer at Allied Universal Security ServicesArmed Security Officer at Allied Universal Security Services