Meah Eros
Las Vegas
Summary
I am seeking a full-time position as a certified medication technician, where I can make a positive impact in healthcare. I am certified in CPR, AED, and First Aid, which enables me to respond effectively in emergencies. I learn quickly and adapt well to new situations, allowing me to handle challenges with ease.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Check-in Agent
Bags of Nevada
05.2024 - Current
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Processed payments securely for excess baggage fees or other charges as required by airline policies.
Preschool Teacher Temp
Kinder Care Academy
10.2022 - 12.2022
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Customer Service Representative Supervisor (TEMP)
Teleperformance
12.2019 - 06.2022
- Efficiently routed calls to appropriate personnel and provided support for complex cases
- Addressed any concerns or issues that came up during customer service calls in order to maintain high quality standards
- Collaborated on the integration of new technology solutions to optimize customer service operations
Data Entry Specialist
Aston Carter
01.2017 - 10.2019
- Managed tracking system through the utilization of spreadsheets to streamline order processing and shipment coordination
- Took initiative in promptly identifying and correcting errors in the data entry process
- Scanned documents into the company's database system using optical character recognition software
Outbound Call Center Agent
LIFETIME SOLUTIONS INC
10.2014 - 12.2016
- Built and maintained strong relationships with customers by providing warm, personable, and knowledgeable phone interactions
- Developed and implemented enhanced outbound calling processes and scripts, resulting in increased sales and caller engagement
- Showcased refined listening skills by proactively addressing objections through strategic questioning techniques
Education
Associate of Science - Psychology
Victor Valley College
Victorville, CA09-2016
Skills
- Stress tolerance
- Airport security regulations
- Basic computer skills
- Strong interpersonal skills
- Child development
- Conflict resolution
- Team leadership
- Accuracy and attention to detail
- Call monitoring
- Multitasking Abilities
- Relationship building
Certification
- CPR/AED Certification - National CPR Foundation
- First Aid Certification - National CPR Foundation
- Certificate of Completion: 6-Hour Medication Technician Course – Elite Medical Academy – 2024
Timeline
Check-in Agent
Bags of Nevada
05.2024 - Current
Preschool Teacher Temp
Kinder Care Academy
10.2022 - 12.2022
Customer Service Representative Supervisor (TEMP)
Teleperformance
12.2019 - 06.2022
Data Entry Specialist
Aston Carter
01.2017 - 10.2019
Outbound Call Center Agent
LIFETIME SOLUTIONS INC
10.2014 - 12.2016
- CPR/AED Certification - National CPR Foundation
- First Aid Certification - National CPR Foundation
- Certificate of Completion: 6-Hour Medication Technician Course – Elite Medical Academy – 2024
Associate of Science - Psychology
Victor Valley College
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