Mearana Shealy
Fraser,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. High promoter of team participation.
Overview
12
12
years of professional experience
Work History
Customer Experience Professional, Promo Roll
Xfinity Comcast
Fraser, MI
04.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Speak with customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Provided customer service and sales support for mobile devices, tablets, and other wireless products.
- Coordinated team assistance with current system issues and/or policies.
- Developed strategies for problem solving and conflict resolution among team members.
- Responded to inquires of promotional rate and future pricing.
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Assisted customers with placing orders over the phone or online.
Education
Bachelor of Science - Accounting
Wayne State University
Detroit, MI05-2007
Skills
- Analytical
- Written Communication
- System specialist
- Ability to
- Analytical and Critical Thinking
- Decision-Making
- Dependable and Responsible
- Remote Office Availability
- Multitasking Abilities
- Social Perceptiveness
- Leadership
- Conflict Resolution
- Organization and Time Management
- Microsoft Office
Accomplishments
- 3 Time ELITE Winner
- Top Performer year over year
Timeline
Customer Experience Professional, Promo Roll
Xfinity Comcast
04.2013 - Current
Bachelor of Science - Accounting
Wayne State University
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