Jahvia Taylor
Warren,Michigan
Summary
Dynamic professional with over 6 years of experience in team leadership and operational management, leveraging strong organizational skills to streamline workflows and enhance performance. Proven ability to cultivate a collaborative work environment that drives collective success and achieves organizational objectives. Recognized for a detail-oriented leadership approach, analytical thinking, and a positive attitude that inspires teams. Expertise in articulating new services, processes, and best practices to agents and peers, alongside a deep understanding of retention and sales strategies.
Overview
13
13
years of professional experience
Work History
Promo Roll Supervisor
Comcast Corp
06.2019 - Current
- Develops current and new hire agents with techniques toward handling various call types.
- Promoted a positive remote work environment, fostering collaboration and open communication between team members.
- Managed a team of new hires and retention specialists, ensuring consistent performance and adherence to company policies.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Lead team training sessions focused on best practices to meet company goals.
- Collaborated with cross-functional teams to streamline processes.
- Managed escalated customer issues, ensuring timely resolutions and maintaining relationships.
- Enhanced team productivity through regular training sessions, coaching, and performance evaluations.
- Reported regularly on department metrics, sharing insights with senior management for strategic planning purposes.
Customer Retention Specialist
Comcast Corporation
Sterling Heights, MI
01.2013 - Current
- Resolved customer concerns professionally, demonstrating
empathy while prioritizing customer satisfaction.
- Retention SME for entry level & existing associates to
contributing to Comcast's positive and superior culture.
- Shared best practices for sales and customer service with
other team members to help improve the team's efficiency.
- Assisted with developing effective call handling techniques
in the training classroom and side by side monitoring for
new hire & existing employees
- Member of the first team to pilot Xfinity Mobile achieving sales success and assisted with helping agents secure sales.
Education
Diploma - Pharmacy Technician
Dorsey Schools
Roseville, MI2010
Marketing
Eastern Michigan University
Ypsilanti, MISkills
- Retention Strategies
- New Hire Onboarding Strategies
- Sales Performance Results
- Effective Communication
- Implements company policies and goals
- Team building
- Staff management
- Employee motivation
- Staff development/Mentoring
- Staff discipline
- Expectation setting
- Goals and performance driven
- Motivational skills
- Product knowledge
- Sales strategy development
Accomplishments
- Elite Award Winner 2025
- Center Star Award winner 2025
- Elite Award Winner 2024
- Outstanding Review 2024
- Center Star Award Winner 2024
- Outstanding Review 2023
- Sherriah's prize closet winner for XM sales Performance 2022
- Outstanding Review 2022
- Outstanding Review 2021
- Interim Supervisor 2019
- Interim Real Time Analyst managing call center productivity June 2016-Sept 2016
- Subject Matter Expert during September 2018 training class
Affiliations
- Member, Women in Cable Telecommunications
Timeline
Promo Roll Supervisor
Comcast Corp
06.2019 - Current
Customer Retention Specialist
Comcast Corporation
01.2013 - Current
Diploma - Pharmacy Technician
Dorsey Schools
Marketing
Eastern Michigan University