Ferlice Bussey

Cust Exp Rep (Promo Roll) • CXSO Account Mgmt. Ops

Comcast Cable Company

10.2016 - Current

Supported day-to-day account management for company clients.
Created timely and accurate reports, internal documents and client deliverables.
Researched and monitored client's competitors, providing reports on competitor activity.
Supported strategic endeavors from both brainstorming and administrative perspective.
Worked collaboratively with sales team to identify and target market opportunities.
Researched prospective new accounts to expand retailer base.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Collaborated with associates and developed relationships with different departments across agency.
Contributed to team objectives in fast-paced environment.
Informed customers of promotions to increase sales productivity and volume.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Set and achieved company defined sales goals.
Maintained current knowledge of evolving changes in marketplace.
Achieved or exceeded company-defined sales quotas.
Attended monthly sales meetings and quarterly sales trainings.
Met existing customers to review current services and expand sales opportunities.
Negotiated prices, terms of sales and service agreements.
Stayed current on company offerings and industry trends.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Built relationships with customers and community to promote long term business growth.
Strengthened relationships with current accounts through consistent and frequent communication.
Developed basic knowledge of client from business, industry and competitive perspective.