Mecaela Modacure
Copperas Cove
Summary
I have been a customer service representative, account representative, and health insurance representative for the past 4 years. I have experience in handling customer complaints, resolving billing issues and providing excellent customer service. I am knowledgeable in all aspects of health insurance, I have excellent problem-solving skills and the ability to quickly resolve customer issues. I am dedicated to providing the best customer experience.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Walgreens
03.2024 - 09.2024
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Used computer and job-related software to compile and record medical charts and reports.
- Utilized electronic health records system for accurate data entry of patient information, such as demographics, insurance coverage, and physician orders.
Health Insurance Representative
SagilityHealth
05.2023 - 09.2023
- Helped customers choose health insurance plans that fit their budget and needs.
- Explained details on each plan, provided price quotes, and answered customer questions about coverage, exclusions, and premiums.
Account Representative
GC Services
07.2022 - 05.2023
- Set up and updated customer accounts with interactions, payments, and personal information.
- Maintained accurate and complete records on past due accounts and collection actions.
- Served as the primary contact and support for maintaining account information, and opening and closing accounts.
Customer Service Representative
Willis Towers Watson
01.2022 - 07.2022
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in the computer system.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Customer Service Representative
Teleperformance
10.2020 - 04.2022
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns.
- Set up and activated customer accounts.
Education
Associate Degree in Nursing -
Central Texas College
Killeen, TX03.2025
High School Diploma -
Penn Foster Career School
Scranton, PA01.2020
Skills
- Strong communication
- Problem solving, critical thinking, fast learner, tech savvy, excellent communication skills
- Proficient in MS office (Word, Excel, Powerpoint, Access)
Timeline
Patient Care Coordinator
Walgreens
03.2024 - 09.2024
Health Insurance Representative
SagilityHealth
05.2023 - 09.2023
Account Representative
GC Services
07.2022 - 05.2023
Customer Service Representative
Willis Towers Watson
01.2022 - 07.2022
Customer Service Representative
Teleperformance
10.2020 - 04.2022
Associate Degree in Nursing -
Central Texas College
High School Diploma -
Penn Foster Career School
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