Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Awards
Timeline
Generic

Mecala Peterkin

Montego Bay

Summary

Dynamic professional with extensive experience in customer service and recruitment, notably at Concentrix. Proven ability in data entry and effective communication, enhancing customer satisfaction and streamlining operations. Skilled in managing reservations and fostering team collaboration, consistently achieving high levels of client engagement and support.

Overview

7
7
years of professional experience

Work History

Roadside Assistance/ Reservation Agent

Concentrix
01.2023 - Current
  • Roadside assistance
  • Dispatching services
  • Technical support
  • Making car rental reservation
  • Checking existing reservation

Recruiter/Customer Care Representative

24-7 Intouch
06.2021 - 05.2022
  • Assisting customers to place orders
  • Assisting customers with missing items
  • Recruiting persons for the company
  • Setting up interviews
  • Managing various spreadsheets/ candidates’ folder
  • Sending various emails

Recruiter

Text Krazee
04.2021 - 07.2021
  • Recruiting persons for accounts
  • Scheduling shifts
  • Holding company meetings/ Interview
  • Creating different spreadsheets

Collections/ billing agent

Teleperformance
04.2021 - 06.2021
  • Assist customers with bill inquiries
  • Doing basic troubleshooting
  • Assisting in payment extension
  • Handling disgruntled customers

Cap Coordinator Assistant

Western Hospitality Institute
11.2019 - 03.2020
  • Answering calls
  • Recruiting persons for the program
  • Managing the bio data
  • Creating job letters

Finance Intern

Island Routes
08.2018 - 08.2019
  • Answering calls
  • Working wherever needed such as front desk
  • Managing accounts documents
  • Logging various information on the computer

Customer Care Representative

ADS Global
07.2018 - 01.2019
  • Receive calls
  • Conducting various surveys
  • Offer companies to buy Magazine
  • Dealing with disgruntled customer

Records Auditor

NYS/HEART NTA/JFLL
01.2018 - 06.2018
  • Organizing files
  • Record information on files
  • Answering telephone
  • Operating office equipment (shredder, printer, etc)

Education

Associate of Science Degree - Tourism Managements

Western Hospitality Institute
Montego Bay
03.2025

Caribbean Examination Certificate

Western Educational Institute
Heart Street
01.2019

Caribbean Examination Certificate

St James High School
Cottage Road
06-2017

Skills

  • Microsoft Office Word
  • Data entry
  • Microsoft Office Excel
  • Excellent communication skills
  • Customer service
  • Record keeping
  • Effective communication
  • Team collaboration
  • Customer reservations
  • Phone etiquette
  • Customer engagement

References

  • Ms. Brendalee Chaplin, H.O.D/ English Teacher, Spot Valley High School, (876) 539-6026
  • Krisella Facey, Sales Representative, Lilliput, St. James, (876) 848-5057

Volunteer Experience

  • Guardian life 5K run/walk 2018, Assisting with handing water to the runners
  • Western Hospitality Institute student senate 2020, Head of events and fundraising - organizing different events for students

Awards

  • Certificate for agent of the quarter
  • Certificate for agent of the month
  • 1 year employment certificate
  • Trophy for obtaining 6 CSEC subjects
  • School Leaving Certificate
  • Peer counselling certificate
  • Gold award for overall outstanding performance
  • Gold award for outstanding performance in integrated science
  • Gold award for outstanding performance in Religious Education
  • Gold award for outstanding performance in Mathematics
  • Gold award for outstanding performance in Clothing and Textile

Timeline

Roadside Assistance/ Reservation Agent

Concentrix
01.2023 - Current

Recruiter/Customer Care Representative

24-7 Intouch
06.2021 - 05.2022

Recruiter

Text Krazee
04.2021 - 07.2021

Collections/ billing agent

Teleperformance
04.2021 - 06.2021

Cap Coordinator Assistant

Western Hospitality Institute
11.2019 - 03.2020

Finance Intern

Island Routes
08.2018 - 08.2019

Customer Care Representative

ADS Global
07.2018 - 01.2019

Records Auditor

NYS/HEART NTA/JFLL
01.2018 - 06.2018

Associate of Science Degree - Tourism Managements

Western Hospitality Institute

Caribbean Examination Certificate

Western Educational Institute

Caribbean Examination Certificate

St James High School

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Mecala Peterkin