ZHARRIA COSBY
Miami,Florida
Summary
Highly analytical and detail-oriented professional with a strong background in customer service, inventory management, and shipping/receiving solutions. Known for driving company value and supporting strategic goals. Demonstrated ability to troubleshoot and resolve issues promptly, ensuring high-quality outcomes. Possess strong organizational skills and adaptability to fast-paced environments. Highly reliable for completing tasks efficiently and effectively, with excellent interpersonal, leadership, and communication skills.
Overview
4
4
years of professional experience
Work History
E-Roadside Assistance Agent
U-Haul
03.2022 - 08.2023
- Provided remote customer service support through a high-volume call center, assisting customers in emergency roadside situations.
- Handled a wide range of inbound calls with professionalism and urgency, often under time-sensitive conditions.
- Demonstrated strong attention to detail while documenting service interactions and completing data entry for rental contracts.
- Balanced multitasking responsibilities by using multiple systems to dispatch help, update locations, and follow up with customers.
- Assisted with escalated issues, offering calm, solution-focused support to ensure customer satisfaction.
Fulfillment Associate
Amazon
Miami, FL
08.2019 - 10.2020
- Provided remote customer service support through a high-volume call center, assisting customers in emergency roadside situations.
- Handled a wide range of inbound calls with professionalism and urgency, often under time-sensitive conditions.
- Demonstrated strong attention to detail while documenting service interactions and completing data entry for rental contracts.
- Balanced multitasking responsibilities by using multiple systems to dispatch help, update locations, and follow up with customers.
- Assisted with escalated issues, offering calm, solution-focused support to ensure customer satisfaction.
Education
Hs diploma - undefined
Booker T. Washington Senior High School
Miami, Florida06.2019
Skills
- Call Handling & Phone Support
- Inbound Calls & High Call Volume Management
- Appointment Setting & Message Taking
- Phone Etiquette & Professional Communication
- Customer Service Excellence
- Multitasking in Fast-Paced Environments
- Conflict Resolution & Problem-Solving
- Microsoft Office 365 (Word, Excel)
Awards
- Community Appreciation Award for Youth Tutoring
- Veteran Affairs Award for Volunteering
Training
- Leadership and Management Internship, Frost Museum | Florida International University, Miami, FL
- Customer Assistance Representative Program | Career Source, Miami, FL
Timeline
E-Roadside Assistance Agent
U-Haul
03.2022 - 08.2023
Fulfillment Associate
Amazon
08.2019 - 10.2020
Hs diploma - undefined
Booker T. Washington Senior High School