ToiNisha Griffin
eRoadside Assistance Dispatcher
Wauwatosa,WI
Summary
Motivated Roadside Assistance Dispatcher of 2+ years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
5
5
years of professional experience
Work History
E-Roadside Assistance Agent
U-Haul International Inc.
Milwaukee, WI
07.2019 - Current
- Answers incoming calls/ mobile chat while providing assistance with regards to U-Haul truck/ trailer rentals
- Provides exceptional customer service with a sense of urgency by identifying the problem, selecting and dispatching appropriate repair services
- Adds details and maintains essential documentation for all rental contracts
Seasonal Search and Rescue / Retail Associate
Amazon Inc.
Seattle , WA
10.2018 - 01.2019
- Assisted with inbound calls from Amazon.com customers in compliance with company policies
- Handled where's-my-stuff calls, processed cancellations, issues refunds / replacements, responded to email inquiries and transferred calls, as needed
Independent Contractor/ Senior Resource Coordinator
Working Solutions
Dallas, TX
04.2018 - 10.2018
- Handled incoming/ outbound call inquiries about senior living/ care options
- Communicated daily via phone with families and Senior Living Advisers
Seasonal Logistics/ Retail Associate
Amazon Inc.
Seattle, WA
09.2017 - 01.2018
- Assisted with inbound calls from Amazon and Prime Now Drivers in compliance with company policies
- Reassigned drivers to deliver food or freight to assigned destinations
- Tracked drivers itineraries and other delivery/ pickup data in computer database
- Handled where's-my-stuff calls, processed cancellations, issued refunds, responded to email inquiries and transferred calls, as needed
Seasonal Reservation Agent
ACTIVE Network LLC
Dallas, TX
05.2017 - 09.2017
- Assisted customers over the phone with either Arkansas State Park reservations or nationwide camping requests
- Answered questions, and offered technical support, as needed
Seasonal Market Research Surveyor
Maritz Research, LLC
Fenton, MO
01.2017 - 07.2017
- Conducted customer satisfaction surveys on behalf of major corporations.
Education
GED -
South Suburban College Of Cook County
South Holland, IL11.2000
Skills
- Extensive knowledge of the internet, web browsing, and emailing
- Proficient with several computer applications and operating systems
- Willing and able to adjust to changing work schedules
- Professional in attitude, communication, behavior, and work ethic
Timeline
E-Roadside Assistance Agent
U-Haul International Inc.
07.2019 - Current
Seasonal Search and Rescue / Retail Associate
Amazon Inc.
10.2018 - 01.2019
Independent Contractor/ Senior Resource Coordinator
Working Solutions
04.2018 - 10.2018
Seasonal Logistics/ Retail Associate
Amazon Inc.
09.2017 - 01.2018
Seasonal Reservation Agent
ACTIVE Network LLC
05.2017 - 09.2017
Seasonal Market Research Surveyor
Maritz Research, LLC
01.2017 - 07.2017
GED -
South Suburban College Of Cook County
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