ToiNisha Griffin
Memphis,TN
Summary
Emerging customer support associate with strong time management skills who thrives in a fast-paced, dynamic environment.
Overview
7
7
years of professional experience
Work History
E-Roadside Assistance Associate
U-Haul International Inc.
Madison, TN
07.2019 - Current
- Answers incoming breakdown/ accident calls while providing assistance with regards to U-Haul truck/ trailer rentals
- Provides exceptional customer service with a sense of urgency by identifying the problem & selecting/ dispatching appropriate repair services
- Adds details and maintains essential documentation for all rental contracts
Seasonal Search and Rescue / Retail Associate
Amazon Inc.
Seattle , WA
10.2018 - 01.2019
- Assisted with inbound calls from Amazon.com customers in compliance with company policies
- Handled where's-my-stuff calls, processed cancellations, issues refunds / replacements, responded to email inquiries and transferred calls, as needed
Independent Contractor/ Senior Resource Coordinator
Working Solutions
Dallas, TX
04.2018 - 10.2018
- Handled incoming/ outbound call inquiries about senior living/ care options
- Communicated daily via phone with families and Senior Living Advisers
Seasonal Logistics/ Retail Associate
Amazon Inc.
Seattle, WA
09.2017 - 01.2018
- Assisted with inbound calls from Amazon and Prime Now Drivers in compliance with company policies
- Reassigned drivers to deliver food or freight to assigned destinations
- Tracked drivers itineraries and other delivery/ pickup data in computer database
- Handled where's-my-stuff calls, processed cancellations, issued refunds, responded to email inquiries and transferred calls, as needed
Seasonal Reservation Agent
ACTIVE Network LLC
Dallas, TX
05.2017 - 09.2017
- Assisted customers over the phone with either Arkansas State Park reservations or nationwide camping requests
- Answered questions, and offered technical support, as needed
Education
Diploma - IT Support Specialist
Penn Foster College
Scottsdale, AZ01-2025
GED -
South Suburban College Of Cook County
South Holland, IL11.2000
Skills
- Extensive knowledge of the internet, web browsing, and emailing
- Proficient with several computer applications and operating systems
- Willing and able to adjust to changing work schedules
- Professional in attitude, communication, behavior, and work ethic
Timeline
E-Roadside Assistance Associate
U-Haul International Inc.
07.2019 - Current
Seasonal Search and Rescue / Retail Associate
Amazon Inc.
10.2018 - 01.2019
Independent Contractor/ Senior Resource Coordinator
Working Solutions
04.2018 - 10.2018
Seasonal Logistics/ Retail Associate
Amazon Inc.
09.2017 - 01.2018
Seasonal Reservation Agent
ACTIVE Network LLC
05.2017 - 09.2017
Diploma - IT Support Specialist
Penn Foster College
GED -
South Suburban College Of Cook County