ToiNisha Griffin
Memphis,TN
Summary
Experienced with providing top-notch support and resolving customer concerns promptly. Utilizes strong communication skills and solutions-oriented approach to improve client satisfaction. Knowledge of managing multiple tasks and adapting to changing priorities.
Overview
8
8
years of professional experience
Work History
E-Roadside Assistance Associate
U-Haul International Inc.
07.2019 - Current
- Maintain rental documentation, enhancing efficiency and accuracy.
- Optimize dispatch for faster repairs, boosting customer satisfaction.
- Communicates with the repair team via phone, chat, and email.
- Assist customers proactively, fostering repeat business.
- Manage breakdown calls & chats while improving customer retention.
Seasonal Search And Rescue / Retail Associate
Amazon Inc.
10.2018 - 01.2019
- Addressed customer issues, enhancing satisfaction and retention.
- Processed refunds and cancellations, improving efficiency.
- Collaborated with team members to handle high call volumes effectively.
Independent Contractor/ Senior Resource Coordinator
Working Solutions
04.2018 - 10.2018
- Managed calls on senior care options, enhancing family support and adviser collaboration.
- Coordinated with advisers, fostering informed decisions for families seeking care.
- Streamlined call handling while achieving efficient inquiry resolution and client satisfaction.
Seasonal Logistics/ Retail Associate
Amazon Inc.
09.2017 - 01.2018
- Managed inbound calls for driver support, ensuring policy compliance and efficient communication.
- Reassigned delivery tasks, optimizing routes for timely food and freight delivery.
- Monitored driver itineraries, maintaining accurate records in the database for operational efficiency.
- Assisted Amazon Delivery Drivers with locating addresses.
Seasonal Reservation Agent
Active Network
05.2017 - 09.2017
- Booked state park stays for customers while resolving inquiries efficiently.
- Addressed & delivered technical support for nationwide camping reservations.
- Enhanced customer satisfaction through attentive service.
Education
GED -
South Suburban College
South Holland, IL11.2000
Medical Administrative Assistant
Penn Foster College
Chandler, AZ06.2026
Skills
- Detail-oriented data management
- Operational mapping
- Problem-solving expertise
- Skilled in Adobe tools and platforms
- Proficient in various communication channels
- Experienced with Microsoft Teams, Excel, Word, and Outlook
- Experienced with major web browsers
- Knowledge of Cisco networking applications
Timeline
E-Roadside Assistance Associate
U-Haul International Inc.
07.2019 - Current
Seasonal Search And Rescue / Retail Associate
Amazon Inc.
10.2018 - 01.2019
Independent Contractor/ Senior Resource Coordinator
Working Solutions
04.2018 - 10.2018
Seasonal Logistics/ Retail Associate
Amazon Inc.
09.2017 - 01.2018
Seasonal Reservation Agent
Active Network
05.2017 - 09.2017
Medical Administrative Assistant
Penn Foster College
GED -
South Suburban College