Summary
Overview
Work History
Education
Skills
Timeline
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Mecayla Auvil

Martinsburg,WV

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Comfort Inn & Suites
01.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.

Bartender

The Ladder House
05.2021 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed strict recipes and drink measurements to minimize product used.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.

Shift Leader

Chili's Restaurant
09.2019 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Managed scheduling for 15 plus servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Server

Cracker Barrell
04.2017 - 09.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Documented orders accurately to track sales and properly bill guests.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Hedgesville High School
Hedgesville, WV
05.2019

Skills

  • File Management
  • Front Desk Management
  • Supplies and Materials Oversight
  • Cash Handling
  • Serving and Bussing
  • Cocktail Service
  • Hospitality Service Expertise
  • ABC Regulations
  • Reconciling Cash Drawers
  • Liquor, Beer and Wine Knowledge
  • Engaging Customers
  • Business Management Principles
  • Communication
  • Team Leadership

Timeline

Front Desk Agent

Comfort Inn & Suites
01.2023 - Current

Bartender

The Ladder House
05.2021 - 01.2023

Shift Leader

Chili's Restaurant
09.2019 - 05.2021

Server

Cracker Barrell
04.2017 - 09.2019

High School Diploma -

Hedgesville High School

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Mecayla Auvil