Mecca Drake
Philadelphia,PA
Summary
Dynamic retail professional with extensive experience at Family Dollar, excelling in inventory management and customer service. Proven track record in training staff and implementing sales strategies that enhance customer satisfaction. Adept at problem-solving and fostering teamwork, consistently achieving operational efficiency and positive customer relationships.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
05.2022 - Current
- Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, coordinating stock replenishment and minimizing shrinkage.
- Trained and supervised team members, fostering a collaborative work environment.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored cash handling procedures, ensuring compliance with financial policies.
- Developed staff schedules, optimizing labor resources for peak operational efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Receiver
Amazon
01.2021 - 05.2022
- Oversaw receiving operations to ensure accurate inventory counts and timely processing of incoming shipments.
- Collaborated with team members to streamline workflow, enhancing efficiency in product handling and storage.
- Trained new employees on safety procedures and best practices for receiving merchandise.
- Implemented process improvements that reduced receiving discrepancies and improved accuracy in stock levels.
- Utilized warehouse management systems to track inventory and manage stock locations effectively.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Trained new employees on receiving procedures, improving overall team performance.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Cashier
Walmart
02.2018 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawers, ensuring proper funds management.
- Collaborated with team members to enhance customer service experience.
- Trained new cashiers on policies, procedures, and best practices.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Germantown High School
Philadelphia, PA06-2001
Skills
- Inventory management
- Customer service
- Cash handling
- Staff training
- Team supervision
- Sales strategies
- Merchandising techniques
- Problem-solving
- Customer experience
- Customer relationship management
- Inventory counting
- Stock rotations
- Order management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Assistant Store Manager
Family Dollar
05.2022 - Current
Receiver
Amazon
01.2021 - 05.2022
Cashier
Walmart
02.2018 - 01.2021
High School Diploma -
Germantown High School