Mecca Smith
Atlanta,GA
Summary
Bringing forth a motivated attitude and variety of powerful skills. Proven ability to establish and maintain excellent communication and relationships. A strong leader who works well under pressure, and exudes positivity. A dept in various social media platforms. Highly competent communicator skilled in multitasking and effectively communicating with others. Well- rounded and professional team player dedicated to continuing strong educational projects.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
State Farm Insurance
02.2023 - Current
- Efficiently managed claims with handling 15+ calls/claim per hour.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Facilitated smooth transitions for policyholders during the claim process between various departments, ensuring all parties were informed and engaged.
Customer Service Representative
LogistiCare
08.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Completed 50-70 inbound calls to assist with clients needs and request effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Head Hostess
Cirque Daiquiri Bar & Grill
03.2020 - 08.2021
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Education
High School Diploma -
Grady High School
Atlanta, GA05.2019
Skills
- Insurance Policy Coverage Knowledge
- Claims Processing
- Casualty and Property Loss
- Data Analysis
- Technical Knowledge
- Highly Motivated
- Claims Investigation
- Critical Thinking
- Advanced Computer Skills
- Decision Making
Training in Java script, Python and Microsoft
At the moment I am self taught in Java script and Python. With needed future Experience.
Timeline
Claims Adjuster
State Farm Insurance
02.2023 - Current
Customer Service Representative
LogistiCare
08.2021 - 09.2022
Head Hostess
Cirque Daiquiri Bar & Grill
03.2020 - 08.2021
High School Diploma -
Grady High School