Summary
Overview
Work History
Education
Skills
Training in Java script, Python and Microsoft
Timeline
Generic

Mecca Smith

Atlanta,GA

Summary

Bringing forth a motivated attitude and variety of powerful skills. Proven ability to establish and maintain excellent communication and relationships. A strong leader who works well under pressure, and exudes positivity. A dept in various social media platforms. Highly competent communicator skilled in multitasking and effectively communicating with others. Well- rounded and professional team player dedicated to continuing strong educational projects.

Overview

4
4
years of professional experience

Work History

Claims Adjuster

State Farm Insurance
02.2023 - Current
  • Efficiently managed claims with handling 15+ calls/claim per hour.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Facilitated smooth transitions for policyholders during the claim process between various departments, ensuring all parties were informed and engaged.

Customer Service Representative

LogistiCare
08.2021 - 09.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Completed 50-70 inbound calls to assist with clients needs and request effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Head Hostess

Cirque Daiquiri Bar & Grill
03.2020 - 08.2021
  • Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.

Education

High School Diploma -

Grady High School
Atlanta, GA
05.2019

Skills

  • Insurance Policy Coverage Knowledge
  • Claims Processing
  • Casualty and Property Loss
  • Data Analysis
  • Technical Knowledge
  • Highly Motivated
  • Claims Investigation
  • Critical Thinking
  • Advanced Computer Skills
  • Decision Making

Training in Java script, Python and Microsoft

At the moment I am self taught in Java script and Python. With needed future Experience.

Timeline

Claims Adjuster

State Farm Insurance
02.2023 - Current

Customer Service Representative

LogistiCare
08.2021 - 09.2022

Head Hostess

Cirque Daiquiri Bar & Grill
03.2020 - 08.2021

High School Diploma -

Grady High School
Mecca Smith