Mechala Stephenson
Middle Street Exchange
Summary
A highly motivated individual with a positive attitude and well-mannered approach, committed to providing exceptional customer service in the hotel and tourism industry. A quick learner with a strong ability to adapt to new situations and a dedication to reaching my full potential. Possessing excellent communication and interpersonal skills, adept at problem-solving, and committed to teamwork. Equipped with cultural sensitivity and attention to detail, I aim to exceed guest expectations and contribute to a positive and inclusive environment.
Overview
11
11
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Dolphin Cove Ocho Rios
Jamaica
06.2023 - Current
- Welcoming customers with a friendly and positive Jamaican attitude.
- Operating the cash register, processing payments (cash), and providing accurate change, possibly in both Jamaican dollars and foreign currencies.
- Keeping the coffee shop clean and organized, including wiping tables, sweeping floors, and cleaning equipment, especially important in a tourist environment.
- Replenishing supplies such as coffee beans, milk, cups, and napkins, ensuring availability for a potentially high volume of tourists.
- Contributing to a welcoming and enjoyable environment for customers, enhancing their overall experience at Dolphin Cove.
Banquet Server
Sandals Ocho Rios
Jamaica
01.2015 - 06.2020
- Delivered exceptional service during high-profile banquets and events.
- Prepared dining areas by setting tables and arranging decorations.
- Assisted in serving food and beverages to guests efficiently.
Education
Tacky High School
Gayle St Mary , Jamaica Hospitality -
Ocho Rios College
Buckfield Road, JamaicaSkills
- Communication
- Interpersonal Skills
- Problem-Solving
- Customer Service
- Product Knowledge
- Multilingualism
- Adaptability
- Conflict Resolution
- Time Management
- Cultural Sensitivity
- Attention to Detail
- Teamwork
- Technical Skills
- Sales Skills
- Empathy
Certification
- Sandals Training Certificate
- High School Leaving Certificate
Timeline
Customer Service Representative
Dolphin Cove Ocho Rios
06.2023 - Current
Banquet Server
Sandals Ocho Rios
01.2015 - 06.2020
Tacky High School
Hospitality -
Ocho Rios College