Mechelle Gould
Austin,TX
Summary
Dedicated professional specializing in office administration, known for exceptional problem-solving and multitasking abilities. Enhanced customer satisfaction through the development of effective service protocols while ensuring accurate payroll and inventory management.
Overview
15
15
years of professional experience
Work History
Office Administrator
El Sol Logistics
Austin, TX
06.2011 - 01.2026
- Coordinated daily office operations, ensuring smooth workflow and effective communication among departments.
- Managed scheduling and appointments, optimizing team availability and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Processed expense reports and invoices, ensuring timely payments to vendors and accurate financial tracking.
- Implemented office policies that improved operational efficiency and employee productivity.
- Trained new administrative staff on office procedures, fostering a collaborative work environment.
- Enhanced customer service protocols, improving client satisfaction through timely responses and solutions.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Associate of Business Administration - Office Management
Austin Community College
Austin, Texas, TX05-2010
Skills
- Office administration
- Administrative support
- Customer engagement
- Office management
- Bookkeeping
- Customer relationship management (CRM)
- Payroll administration
- Inventory management
- Managing office supply inventory
- Expert in QuickBooks
- Payroll and accounts payable and receivable
- Problem-solving
Timeline
Office Administrator
El Sol Logistics
06.2011 - 01.2026
Associate of Business Administration - Office Management
Austin Community College