Mechelle Lawrence
Las Vegas
Summary
Professional with experience ensuring safe and efficient sterilization of medical instruments and equipment. Skilled in decontamination, sterilization, and inventory management, with strong focus on maintaining high standards of hygiene and safety. Reliable team player known for adapting to changing needs and consistently delivering results. Known for attention to detail, strong organizational skills, and effective communication.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
United States Postal Service, USPS
10.2015 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Sterile Processing Technician
Allied Institute of Professional Studies
Chicago, IL04-2023
Harlan Community Academy
Chicago, IL06-2008
Skills
- Tool identification
- Workload prioritization
- Safety protocols
- OSHA regulations compliance
- Recording test results
- Teamwork and collaboration
- Instrument decontamination
- Biological monitoring
- Sterile storage
- Hazardous materials
- Emergency preparedness
- Chemical handling
Timeline
Customer Service Representative
United States Postal Service, USPS
10.2015 - 04.2025
Certificate - Sterile Processing Technician
Allied Institute of Professional Studies
Harlan Community Academy