Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Robert Smith

Yulee

Summary

Enthusiastic professional with a strong foundation in customer service. Handles inquiries and resolves complaints with effective communication and problem-solving skills. Committed to creating positive customer experiences and contributing to team success.

Overview

2
2
year of professional experience

Work History

Customer Service Representative

Hardees Resturamt
Portsmouth, VA
11.2025 - 04.2026
  • Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
  • Operated cash register accurately, processing transactions and handling payments seamlessly.
  • Maintained cleanliness and organization of dining area, ensuring customer satisfaction.
  • Collaborated with team members to meet peak hour demands and improve workflow efficiency.
  • Adapted quickly to changes in menu offerings, ensuring accurate communication to customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Front Cashier

McDonald's
Portsmouth, VA
04.2025 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of front counter and dining area.
  • Assisted customers with menu inquiries and order customization.
  • Collaborated with team members to ensure timely service during peak hours.
  • Handled cash accurately, balancing registers at shift end.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Demonstrated strong communication skills while engaging with diverse customers.
  • Assisted customers by answering questions and fulfilling requests.

Sales Associate

7-11 Convenience Store
Portsmouth, VA
10.2024 - 03.2025
  • Provided exceptional customer service by assisting customers with inquiries and product selection.
  • Operated cash register efficiently, processing transactions accurately and handling various payment methods.
  • Maintained store cleanliness and organization, ensuring a welcoming shopping environment for customers.
  • Stocked shelves regularly, monitoring inventory levels to prevent stockouts and ensure product availability.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Customer satisfaction measurement
  • Team development
  • Tool identification
  • Inventory stocking

Timeline

Customer Service Representative

Hardees Resturamt
11.2025 - 04.2026

Front Cashier

McDonald's
04.2025 - 08.2025

Sales Associate

7-11 Convenience Store
10.2024 - 03.2025

High School Diploma -

Penn Foster Career School
Robert Smith