Mechelle Tidd
Instacart
Vista
1
Certification
37
years of professional experience
Results-driven Store Manager with over 30 years of experience in retail operations. Skilled in decision-making, problem-solving, and training staff to enhance the customers experience. Committed to driving customer satisfaction and optimizing store performance.
Work History
Personal Shopper
8 Years 5 Months- Executed delivery of 15 orders daily, ensuring 100% on-time performance.
- Delivered accurate orders and maintained polite, informative communication, resulting in a 4.9 out of 5 average customer rating.
- Analyzed and refined delivery routes to achieve significant reductions in delivery time while improving overall efficiency.
- Leveraged mobile application to enhance order batching, streamline store mapping, and monitor delivery performance.
Store Manager
24 Years- Implemented operational strategies to enhance customer satisfaction and maintain store efficiency.
- Analyzed inventory trends and implemented strategies to balance stock levels, enhancing product freshness and reducing waste.
- Spearheaded recruitment, hiring, and training initiatives for new partners and those advancing to higher roles.
- Facilitated partner development and training on service standards, company policies, and operational procedures.
- Cultivated a collaborative team environment by training and mentoring partners to enhance service excellence.
- Analyzed market trends and executed promotional initiatives to boost sales and cultivate lasting brand loyalty.
- Analyzed store needs to create efficient labor schedules that maximize productivity and uphold service standards.
- Implemented customer feedback survey to address and quickly rectify any issues, thereby enhancing customer loyalty.
Store Manager
10 Years 9 Months- Led daily operations, ensuring efficient store management and exceptional customer experiences.
- Trained and mentored staff, fostering a collaborative team environment and promoting service excellence.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings and promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
Education
High School Diploma
Skills
Customer service
Trainer
Coach and Mentor
Team building
Attention to detail
Planning and organization
Decision-making
Inventory management
Problem-solving abilities
Food safety and sanitation
Certification
Servesafe cerification
Timeline
Personal Shopper
Instacart
03.2018 - CurrentRead More
Store Manager
Starbucks
03.2000 - 03.2024Read More
Store Manager
Einstein Bagels
05.1989 - 02.2000Read More
Carlsbad High School
High School Diploma
Read More