Mechiko Young
HOUSTON,TX
Summary
Dynamic and energetic Brand Ambassador with over 15 years that consist of the knowledge, tactics, expertise and understanding that are needed to make clients as satisfied as possible and build strong relationships with clients to drive satisfaction and loyalty while highly providing exceptional support across various industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. . Seeking to leverage my skills in customer service, communication, and organization to support clients in achieving their business goals.Driven by desire to exceed expectations while advocating for customers' needs.
Overview
13
13
years of professional experience
Work History
Customer Advocate
Ttec (TeleTech) - HealthCare Solutions
Houston, Texas
01.2021 - 02.2022
- Facilitated faster problem-solving by advocating self-service resources in Untied Healthcare software.
- Analyzed and addressed intricate prior authorization and claim problems.
- Educated patients on benefits and coverage limits.
- Directed complicated client concerns to relevant units.
Production Specialist
Fiserv Solutions
Houston, TX
01.2020 - 01.2021
- Coordinates repairs and manages equipment inventories for operational efficiency.
- Documented reworks and wastes, summarizing data accordingly.
- Maintained records of all production processes, materials used, and related costs.
- Conducted quality control inspections throughout the production process to identify potential issues.
Administrative Assistant
American Healthcare Services
Houston, Texas
01.2012 - 01.2013
- Utilize my organizational skills for the preparation of agendas, screening phone calls, distributing mail, coordinating and scheduling meetings, establishing travel arrangements, scanning, editing, and greeting visitors.
- Reviewed, corrected, deleted, or reentered client data for proper documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Administrative Assistant
Acute Healthcare Services
Houston, Texas
01.2011 - 01.2012
- Accurately coded diagnoses, procedures, and treatments using ICD-10 and CPT codes, ensuring compliance with current regulations and payer requirements.
- Managed claims processing and performed claim audits, achieving a 98% accuracy rate, and reducing claim rejections by 15%.
- Collaborated with healthcare providers and insurance representatives to resolve billing discrepancies and patient inquiries.
- Elevated efficiency through comprehensive training of new hires. Successfully increased employee retention by creating a positive work environment.
Administrative Assistant
Superior Integrated Home Health Care, Ltd.
Houston, Texas
01.2009 - 01.2011
- Enhanced team efficiency by providing precise transcription of medical terms for various clinical documents.
- Implement updated regulatory changes into claims processes.
- Reduced claim denials by 20% through accurate eligibility checks.
- Streamlined customer feedback collection for management review.
Education
Graduate -
Texas School of Business
01.2003
High School Diploma -
Shaw High School
Columbus, Ga.01.1993
Skills
- Concise Written Communication
- Clinical Terminology Proficiency
- Strategic Negotiation Skills
- Influential Presentation
- Data-Driven Problem Solving
- Dispute Resolution Proficiency
- Attentive Listening Proficiency
- Interdepartmental Coordination
- Proficient Time Management
- Empathy Development
- Engaging Humor Techniques
- Responsive to Change
- Sharp Memorization Skills
- Accurate Data Entry
Accomplishments
- Employee of the Month – Recognized for outstanding performance in managing administrative tasks and supporting team operations.
- Team Player of the Year – Recognized for fostering collaboration and maintaining smooth communication between departments.
- Leadership Recognition Certificate – Personally recognized by senior management for contributions to key projects or events.
Timeline
Customer Advocate
Ttec (TeleTech) - HealthCare Solutions
01.2021 - 02.2022
Production Specialist
Fiserv Solutions
01.2020 - 01.2021
Administrative Assistant
American Healthcare Services
01.2012 - 01.2013
Administrative Assistant
Acute Healthcare Services
01.2011 - 01.2012
Administrative Assistant
Superior Integrated Home Health Care, Ltd.
01.2009 - 01.2011
Graduate -
Texas School of Business
High School Diploma -
Shaw High School
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