Meda Pjetrovic
Brooklyn,NY
Summary
Experienced Office & Billing Supervisor with a proven track record in streamlining billing processes and ensuring accurate claims submissions. Adept at verifying insurance benefits, resolving disputes, and managing collections to maintain healthy cash flow. Known for providing exceptional customer service, including managing patient inquiries and enhancing their overall experience. Committed to improving operational efficiency, achieving organizational goals, and maintaining the highest standards of confidentiality and compliance.
Overview
5
5
years of professional experience
Work History
Office and Medical Billing Supervisor
Billing Geeks Inc
New York, NY
01.2023 - Current
- Verified insurance benefits for patients prior to their appointment(s), scheduled new patients, and collected co-payments while determining financial responsibility.
- Submitted claims to insurance companies with accurate procedure/diagnosis code(s) and followed up on unpaid claims via Availity or insurance-specific provider portals.
- Coordinated with providers, payers, and third-party vendors to resolve claims disputes, and identified and resolved discrepancies in patient accounts.
- Maintained accurate records of billing and collection activities, managed accounts receivable aging reports, and identified potential cash flow issues for prioritized collections efforts.
- Prepared monthly financial statements and reports summarizing progress toward meeting organizational revenue collection goals.
- Developed and implemented medical billing procedures, policies, and standards, while maintaining patient confidentiality in accordance with HIPAA regulations.
- Collaborated with physicians, nurses, and other healthcare providers to clarify diagnosis codes or treatments and stayed updated on healthcare regulations impacting billing processes.
- Monitored staff productivity and supervised a team of medical billers to ensure accurate coding, timely claims submission, and provided training on medical billing software applications.
- Negotiated contracts with payers to secure favorable reimbursement rates and processed requests for release of medical records in compliance with regulations.
- Acted as a liaison between patients, families, and providers regarding inquiries about bills or payments, and participated in meetings with internal stakeholders to discuss billing challenges.
Cashier
Net Cost Market
Brooklyn, NY
11.2021 - 07.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Hospital Volunteer
Coney Island Hospital
Brooklyn, NY
12.2019 - 03.2020
- Performed general cleaning duties, keeping work areas clean and organized.
- Transported laboratory results, biological specimens and patient records to proper departments.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided reception support and gave general information to visitors and families.
- Reported patient requests and concerns to the appropriate department(s).
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Answered visitor questions, offered directions and escorted to destination.
Education
BBA - Health Services Management
Berkeley College
New York, NY12.2023
Skills
- Excellent Customer Service
- Issue Resolution
- Insurance Verification
- Claims Management
- Collections Experience
- Attention to Detail
- Organization and Time Management
- Data Gathering
- Microsoft Office
- Phone and Email Etiquette
- Staff Mentoring
- Independent
Timeline
Office and Medical Billing Supervisor
Billing Geeks Inc
01.2023 - Current
Cashier
Net Cost Market
11.2021 - 07.2022
Hospital Volunteer
Coney Island Hospital
12.2019 - 03.2020
BBA - Health Services Management
Berkeley College
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