Brittany Roach
Springfield,IL
Summary
Detail-oriented and team player with strong organizational skills, adept at handling multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized. An organized and dependable candidate who has successfully managed multiple priorities with a positive attitude. Willing to take on added responsibilities to ensure the achievement of team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Vision Care Associates
Springfield, IL
10.2020 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Nurse Technician
Vision Care Associates
Springfield, IL
10.2023 - 10.2024
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
Optician
Vision Care Associates
Springfield, IL
10.2020 - 04.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Shift Manager
Aldi
Springfield, IL
09.2018 - 10.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Bank Teller
Heart Land Credit
Springfield, IL
08.2014 - 09.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Auburn High School
Auburn, IL05.2009
Skills
- Patient Observation
- Insurance Processing
- Maintain Sterile Fields
- Lens Prescription
- Paperwork and Charting
- Electronic Health Records Systems
- Paperwork Management
- Critical Thinking
- Typing skills
- Excellent customer service
Accomplishments
I have held a management position at two places of employment.
Certification
Food handling certificate.
Timeline
Nurse Technician
Vision Care Associates
10.2023 - 10.2024
Medical Billing Specialist
Vision Care Associates
10.2020 - Current
Optician
Vision Care Associates
10.2020 - 04.2023
Shift Manager
Aldi
09.2018 - 10.2020
Bank Teller
Heart Land Credit
08.2014 - 09.2018
High School Diploma -
Auburn High School