Tamara Baptiste
Coral Springs,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
Office Manager/Billing Specialist
Pompano Wellness Group
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
Med Tech/Billing clerk
Medical Rehab Clinic of Broward
01.2020 - 12.2023
- Scan and file Billing related support
- Answers patient billing related inquiries
- Maintain all accounting related databases purging, updating year ends
- Build financial controls and procedures
- Ensure that statements are sent in a timely manner with a high level of accuracy to minimize calls to district CSRs
- Support WCI users and customers in the use of our on-line bill presentment/payment website
- Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories
- Record patient personal information’s on file
- Draw blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Prepare blood and other specimen sample for lab testing.
Med Tech
Companion Wellness Plus
01.2021 - 01.2022
- Deliver routine daily medications, either prescription or non-prescription, to patients
- Coordinate with different nurses to assist with patient care and medications
- Follow written or verbal instructions on how to manage medications
- Record medication dosages and times
- Observe patients and document changes in their condition
- Gather samples for analysis
- Ensure equipment is routinely inspected and cleaned
- Uphold all health and safety standards
- Respond to patient emergency call signals, bells, or intercom systems to identify patient needs.
Education
Certificate - Medical Assistant
Career Prep Institute
Miami, FL 01.2024
Certified Phlebotomy Technician (PH1) -
Career Prep Institute
Coral Springs, FL12.2023
Certificate - Hemodialysis Technician
Vanguard School of Professional Health
Miami, FL 2023
Diploma - Practical Nursing
Hope Health Career Institute
Ft. Lauderdale, FL 12.2011
Skills
- Detail-oriented
- Medical Records
- Patient Communication
- Collaboration
- Specimen Preparation
- Customer Service
- Organizational Skills
- Vital signs monitoring
- Patient Observation
- Patient Care
- Patient Care Quality
- Inpatient Care
Timeline
Office Manager/Billing Specialist
Pompano Wellness Group
12.2023 - Current
Med Tech
Companion Wellness Plus
01.2021 - 01.2022
Med Tech/Billing clerk
Medical Rehab Clinic of Broward
01.2020 - 12.2023
Certificate - Medical Assistant
Career Prep Institute
Certified Phlebotomy Technician (PH1) -
Career Prep Institute
Certificate - Hemodialysis Technician
Vanguard School of Professional Health
Diploma - Practical Nursing
Hope Health Career Institute
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