Dorothy Plum
Summary
Highly competent medical billing professional with a proven track record of effectively managing a busy medical office and delivering excellent customer service to patients. Brings 5 years of experience in a fast-paced, multiple-client medical billing company, serving large private practice conglomerates and outpatient clinics. Proficient in researching denied claims and submitting appeals, as well as familiar with health billing and collections. Experienced in working with various insurance sites such as Noridian Medicare portal, medistreams, Change Health Care, Avality, United Health Care, and AARP. Additionally, compassionate caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents and responds respectfully to their concerns. Skilled in memory care and proficient in methods of communication for individuals suffering from dementia or requiring cognitive support.
Overview
18
18
years of professional experience
Work History
Medical Billing
Lincare
03.2023 - 01.2025
- Implemented quality controls to prevent fraud or abuse in the medical billing system, safeguarding company resources and reputation.
- Organized educational workshops for staff members on best practices related to medical billing, coding updates, ethics guidelines, improving overall departmental knowledge base.
- Facilitated learning by integrating hands-on activities that reinforced fundamental principles of medical billing and coding processes.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
Receptionist
Best Med
09.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Verified, updated, billed insurances and collected payment for services.
Medical Biller
Lincare
06.2020 - 08.2022
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
Caregiver
Virginia Lathrop
03.2016 - 04.2017
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
Head Cashier
Harbor Freight Tools
04.2014 - 01.2017
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Maintained adequate cash and change on hand for cashiers
- Cultivated pleasant and cooperative work environment for cashiers
- Assisted cashiers in balancing cash tills at close of shift
- Opened up and operated cash register to relieve long lines at peak shopping times
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
Caregiver
Morris and Verda Mortgenson
02.2007 - 07.2013
- Crafted activities enjoyed by residents, with creative programs, including game nights, concerts, card games, make over sessions, and physical activities
- Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans
- Performed household chores to ensure cleanliness, safety, and livability
- Worked with patients to assure that they participated in exercises and therapeutic activities
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
Education
GED - General
Casper College
Casper, WY08.2006
Skills
- Client documentation
- Transport patients
- Emotional support
- Patient observation
- First aid and CPR
- Patient hygiene management
- Light housekeeping
- Medical billing principles
- Medical billing software mastery
- Customer and medical billing
- Medical billing and collections
- Medical billing processing
Timeline
Medical Billing
Lincare
03.2023 - 01.2025
Receptionist
Best Med
09.2022 - 03.2023
Medical Biller
Lincare
06.2020 - 08.2022
Caregiver
Virginia Lathrop
03.2016 - 04.2017
Head Cashier
Harbor Freight Tools
04.2014 - 01.2017
Caregiver
Morris and Verda Mortgenson
02.2007 - 07.2013
GED - General
Casper College
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