Keyanha Galloway
Medical Billing Clerk
Las Vegas,NV
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Overview
9
9
years of professional experience
Work History
Patient Care Associate/Medical Billing Clerk
Comprehensive EyeCare Partners
06.2022 - Current
- Assisted incoming patient visits and calls, collecting payments, and referring patients to services with patience, positivity, and productivity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Improved cash flow by effectively following up on unpaid claims and resolving discrepancies between billed and received amounts.
- Ensured timely submission of claims by accurately preparing and submitting medical bills to insurance companies within specified deadlines.
- Collected payments and applied to patient accounts.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
- Verified insurance of patients to determine eligibility.
Customer Care Representative
Barclays
11.2021 - 12.2021
- Assisted customers with their banking needs.
- Helped with making payments and understanding their accounts.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Client Success Representative
Alleviate Financial Solutions
03.2021 - 05.2021
- Answered and managed tons of inbound and outbound calls regarding debt settlement.
- Recorded authorizations for payments and presented settlement offers.
- Identified client's concerns and helped resolve any issues.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
Client Success Representative
National Debt Relief
02.2020 - 04.2020
- Responded to individual client support issues via phone, email and chat.
- Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
- Managed over 100 calls daily from customers.
Customer Service Representative
Credit Acceptance
03.2018 - 02.2020
- Managed large amounts of inbound calls.
- Identified customers' needs and found solutions that eliminated future phone calls.
- Showed empathy and trust building skills to help customers.
- Came up with different ideas to keep the work environment fun and to help the team retain more job knowledge.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
PacSun
10.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Sales Associate
Charlotte Russe
04.2016 - 09.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
Cashier
Boston Market
11.2015 - 04.2016
- Greeted and welcomed customers to the establishment.
- Served, assisted, and cashed out customer while maintaining cleanliness in store.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Associate Business Expert
T-Mobile
02.2021 - 03.2021
- Answered calls that pertained to business customer's accounts and their payments.
- Handled large amounts of inbound calls while keeping professional and helping peers.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Collected, arranged and input information into database system.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Plantation High School
Plantation, FL 05.2016 - 05.2016
Skills
Microsoft Office
Patient Care and Confidentiality
Medical Terminology
Client Documentation
Written and Oral Communications
High-Volume Environments
Electronic Medical Record
Critical Thinking
Records Maintenance
Typing and Filing
Insurance Verification
Billing and coding
Timeline
Patient Care Associate/Medical Billing Clerk
Comprehensive EyeCare Partners
06.2022 - Current
Customer Care Representative
Barclays
11.2021 - 12.2021
Client Success Representative
Alleviate Financial Solutions
03.2021 - 05.2021
Associate Business Expert
T-Mobile
02.2021 - 03.2021
Client Success Representative
National Debt Relief
02.2020 - 04.2020
Customer Service Representative
Credit Acceptance
03.2018 - 02.2020
Sales Associate
PacSun
10.2017 - 12.2019
High School Diploma -
Plantation High School
05.2016 - 05.2016
Sales Associate
Charlotte Russe
04.2016 - 09.2016
Cashier
Boston Market
11.2015 - 04.2016
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